Marilyn Yvonne Lino
Doraville,GA
Summary
Proven Pharmacy Technician with a track record of enhancing workflow efficiency at CVS Pharmacy Health and mastering inventory management at Caremark Pharmacy. Demonstrates exceptional problem-solving and team collaboration skills, ensuring accuracy in medication dispensing and fostering positive patient experiences. Achieved a significant improvement in prescription processing accuracy, contributing to patient safety and satisfaction.
Overview
12
12
years of professional experience
Work History
Cashier/Check-out
Walmart
03.2017 - 06.2024
- Assisted customers with purchases, ensuring efficient and friendly service.
- Improved checkout speed by maintaining organized cash register area.
- Operated cash register to handle transactions accurately and efficiently.
- Enhanced customer satisfaction with prompt and polite service.
- Processed customer payments, ensuring accuracy and compliance with store policies.
- Provided excellent customer service, resolving issues and answering inquiries.
- Built relationships with customers to encourage repeat business.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Pharmacy Technician
CVS Pharmacy Health
01.2015 - 01.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
Pharmacy Intern
Caremark Pharmacy
04.2012 - 06.2012
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Followed department policies, procedures and best practices for pharmacy operations.
- Ensured accuracy in prescription processing by double-checking all medications before dispensing to patients.
- Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter.
- Improved pharmacy workflow efficiency with implementation of streamlined inventory management system.
- Managed drug and supply inventories.
Education
Associate of Applied Science - Pharmacy Technology
Brown Mackie College
Atlanta, GA06-2012
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Labeling accuracy
- Stocking shelves
- Verifying orders
Timeline
Cashier/Check-out
Walmart
03.2017 - 06.2024
Pharmacy Technician
CVS Pharmacy Health
01.2015 - 01.2017
Pharmacy Intern
Caremark Pharmacy
04.2012 - 06.2012
Associate of Applied Science - Pharmacy Technology
Brown Mackie College
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