Marimel Villanueva

. Perform front desk functions- greets and check in patients, ensure intake procedures are completed efficiently and accurately, payments collected.

. Schedule appointments for Gastroenterology consults following treatment matrix and scheduling parameters.

. Monitor incoming referrals that appear on the referral workque, process accordingly.

. Manage inbound calls , answering promptly and professionally, ensure telephone encounter messages are clear, accurate and succinct.

. Follow front desk work flow timely- ie.-scrubbing the DAR

. Ensure privacy and safety in the work areas

.Perform additional administrative tasks as needed to help the team.

• Perform front desk functions for four specialty providers in General Surgery and Endocrinology, and assisted with front desk duties as needed in Allergy and ENT.
• Demonstrate customer service skills with compassion and courtesy, answer patient questions effectively in person or on the phone, ensure efficient and accurate check in and registration.
• Monitor incoming referrals throughout the day for processing and scheduling.
• Follow standard work for scrubbing schedules in advance for Elk Grove and Davis locations in General Surgery; and Endocrinology- check for complete registration, active insurance, referral attachment
• Follow standard work for continuation of care referral requests to primary care providers; request as needed in advance.
• Daily duties include- chart prep for each provider, appointment confirmations; check Epic In Basket for patient schedule requests and staff messages; check faxes, voicemail, answer phones timely, start telephone encounter documentation of calls and message sent to medical staff.

• Facilitated the check-in procedures for up to 45+ patients per day in a high volume outpatient imaging facility. Ensured efficient registration, insurance verification, collection and explanation of fees, accuracy of information in electronic health record (EHR)
• Coordinated with patients and healthcare professionals to meet patient needs.
• Trouble shot and resolved check in/out issues to maintain patient satisfaction and keep optimal patient flow.
• Actively communicated with technologists and site radiologist as needed for timely and efficient care of patients.
• Performed call center functions - Answered a constant flow of up to 50+ calls per day to schedule appointments and answer questions for 8 radiology modalities utilizing company softwear (RIS, PACS)
• Appointed Biopsy Coordinator/Scheduler-monitored incoming referrals, coordinated with healthcare professionals to obtain necessary clinical paperwork and insurance authorization; worked closely with site radiologist to ensure proper scheduling following all protocols.
• Provided patients with appropriate and clear orientation and preparation instructions prior to appointment.

• Provided full front office receptionist and administrative support for 4 healthcare practitioners
• Greeted and checked in patients, verified accuracy of information and insurance documentation, scheduled appointments utilizing EMR software (Athena)
• Collected co pays and outstanding balances, performed accurate end of day cash reconciliation
• Answered multi phone line system, screened calls redirected queries
• Coordinated transfer of medical records following HIPAA protocols
• Performed general administrative duties- dispense incoming mail to recipients, prepared and mailed letters and documents, maintained clean,organized and confidential work area

• Assisted in continuous development of effective store associates to achieve desired sales and results.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Coached and developed store associates through formal and informal interactions.
• Oversaw aspects of maintenance, inventory and daily activity management.