Marin Andress
Orange,TX
Summary
Proven track record of elevating guest experiences through exceptional communication and meticulous cleanliness.
Overview
5
5
years of professional experience
Work History
Smoothie Maker
Smoothie King
03.2022 - 06.2022
- Prepared blended beverages according to established recipes, ensuring consistency in taste and quality.
- Operated smoothie-making equipment efficiently while adhering to safety and sanitation standards.
- Assisted customers with menu selections, providing recommendations based on preferences and dietary needs.
- Maintained cleanliness of workstations and dining areas, promoting a welcoming environment for guests.
Hostess
Trudy’s North Star
07.2021 - 10.2021
- Greeted and seated guests promptly, ensuring a positive first impression.
- Managed waitlist effectively, optimizing seating arrangements for maximum efficiency.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with servers to communicate guest needs and special requests.
- Handled reservations using reservation management software accurately.
- Provided menu information and answered guest inquiries with enthusiasm.
- Supported team during peak hours, enhancing overall customer experience.
- Learned restaurant policies and procedures to ensure adherence to service standards.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Hostess
Cafe Del Rio
04.2019 - 09.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Front Desk Concierge
Urban Air
04.2018 - 03.2019
- Greeted guests warmly, ensuring positive first impressions and enhancing overall customer experience.
- Managed phone inquiries, providing accurate information regarding services and facility features.
- Coordinated reservations and check-ins, optimizing front desk operations for efficiency.
- Assisted in resolving guest issues promptly, fostering a supportive environment for visitors.
Restaurant Hostess
Gloria's Restaurant
01.2017 - 02.2018
- Welcomed and seated guests, ensuring timely service and optimal dining experience.
- Managed reservation system, coordinating seating arrangements for large parties efficiently.
- Assisted in training new staff on customer service protocols and restaurant operations.
- Provided menu information and answered guest inquiries, enhancing overall satisfaction.
Education
GED -
Evolution Academy Charter School
Beaumont, TXSkills
- Cleanliness
- Order taking
- Ingredient knowledge
- Sanitation practices
- Allergen awareness
- lRecipe development
- Salesmanship
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cash handling
- Scheduling
- Handling complaints
- Guest complaint resolution
Timeline
Smoothie Maker
Smoothie King
03.2022 - 06.2022
Hostess
Trudy’s North Star
07.2021 - 10.2021
Hostess
Cafe Del Rio
04.2019 - 09.2019
Front Desk Concierge
Urban Air
04.2018 - 03.2019
Restaurant Hostess
Gloria's Restaurant
01.2017 - 02.2018
GED -
Evolution Academy Charter School