Compassionate caregiver and remote support specialist with a background in client care, telehealth support, and customer service. Known for building trusted relationships, documenting client needs accurately, and resolving concerns with patience and clear communication. Brings strong attention to detail, HIPAA awareness, and a steady approach to supporting clients and care teams.
Overview
6
6
years of professional experience
Work History
Caregiver
Visiting Angels
Aurora, Colorado
08.2026 - Current
Delivered compassionate care to elderly patients, tailoring support to individual needs and preferences
Assisted residents in activities of daily living to maintain health and dignity
Provided bedside care for bed-bound residents, ensuring comfort and safety
Developed meaningful relationships with clients, understanding their personal stories and daily routines
Facilitated engaging conversations and companionship, enhancing clients' independence and social well-being
Performed light housekeeping tasks, ensuring a clean and safe living environment
Remote Support Specialist
Apollo Telehealth Care
Lone Tree, Colorado
12.2025 - Current
Established strong customer relationships through friendly, professional service to enhance user satisfaction.
Collaborated with other departments to resolve escalated customer service inquiries quickly
Consulted via telephone to diagnose user problems, executed testing scripts, and asked probing questions to identify root causes.
Supported telehealth patients with appointment scheduling and visit preparation.
Delivered empathetic care by providing therapy services, conducting check-ins, and assisting with over-the-phone needs.
Coordinated follow-up communications between patients and clinical staff.
Assisted team members with daily support tasks and workflow coordination.
Ensured compliance with company policies regarding security protocols.
Private Caregiver
Extended Family Home Care
Denver, Colorado
11.2024 - 08.2026
Assisted clients with personal care and daily living activities in home settings.
Monitored client health conditions and reported changes to care supervisors.
Prepared meals and supported nutrition plans for clients with special needs.
Provided companionship and emotional support during private home care visits.
Helped clients with mobility, transfers, and safe movement throughout the home.
Followed care plans and documented services for Extended Family Home Care clients.
Communicated client needs and updates with family members and care team.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Improved patient outlook and daily living through compassionate care.
Engaged with patients and families to provide emotional support and daily living instruction.
Monitored vital signs and medication use, documenting variances, and concerning responses.
Private In-Home Caregiver
Touching Home at Hearts
Denver, Colorado
02.2021 - 03.2024
Provided personal care in private client homes with compassion and respect.
Assisted with bathing, grooming, dressing, and daily hygiene routines.
Assisted with activities of daily living such as bathing, dressing, and grooming.
Supported mobility with transfers, walking, and repositioning assistance.
Monitored client comfort, safety, and changes in health conditions.
Monitored vital signs including temperature, pulse rate and respiration rate.
Administered medications to clients on schedule following prescription instructions.
Followed care plans and documented daily home care activities.
Communicated clearly with families and care teams about client needs.
Transported clients to doctor's appointments and supported with mobility issues.
Accompanied clients to medical appointments and monitored health status changes.
Reported any changes in condition or behavior to family members or health care professionals promptly.
Recorded and reported changes in client health or behavior.
Executed various errands for clients, including shopping and deliveries. and grocery shopping for clients.
Maintained clean living spaces and sanitized care areas.
Trained new caregivers in client needs and caregiving standards.
Provided emotional support to clients by listening attentively during conversations.
Offered companionship to clients by engaging in meaningful conversations and activities. to elderly clients in their home environment.