Marin Christensen
Duluth
Summary
Experienced Claims Adjuster offering five years of quality-driven expertise. Known for analytical skills and effective problem-solving, dedicated to ensuring accurate and efficient processing of claim issues big and small.
Overview
16
16
years of professional experience
Work History
Senior Customer Service Representative
UMR
11.2024 - Current
- Assisted Providers over the phone with inquiries related to benefits, eligibility, authorizations, and claims.
- Followed up on appeal, adjustment, and payment issues - escalating as needed to ensure issues are resolved promptly and correctly.
- Clearly and thoroughly documented all communication in Calltrack.
Claims Adjuster (Claims Rep Sr)
Optum
08.2020 - 11.2024
- This is the same role I was working under Mary Kraft. I was moved from a contract employee to an FTE with UHG.
Claims Adjuster (Claims Rep Sr)
Mary Kraft Staffing and HR Solutions
02.2020 - 08.2020
- Researched and processed claims in accordance with Maryland Medicaid's state guidelines, utilizing various resources, documents, and tools to ensure high-quality processes while resolving complex claim issues.
- Communicated claim outcomes and issues clearly and comprehensively via Task notes, which could be easily relayed to Providers and Participants.
- Worked closely with teammates and other departments in the company to ensure that providers and Medicaid participants received the best possible experience for their insurance needs.
- Identified gaps in our processes, proposed solutions, and streamlined our procedures to minimize errors.
- Displayed proficiency with a variety of computer applications, such as Excel and Word Documents.
- Maintained flexibility as inventory needs and processes changed frequently.
Claims Processor
Mary Kraft Staffing and HR Solutions
10.2019 - 02.2020
- Processed insurance claims efficiently, demonstrating strong attention to detail.
- Consistently met inventory processing goals and quality metrics.
- Frequently took on new challenges when opportunities arose. For example, taking phone calls from providers to help them set up their Incedo Provider Portal and answer their claims-related questions surrounding the Beacon-Optum transition.
Volunteer Coordinator
Duluth-Superior Film Festival
03.2018 - 06.2019
- Enlisted volunteers for the film festival.
- Planned volunteer schedules and assigned responsibilities.
- Communicated clearly with the volunteer staff to ensure everyone knew their jobs and what would be expected of them.
- Consistently met inventory processing goals and quality metrics.
- Frequently took on new challenges when opportunities arose.
- Managed 20-30 volunteers and duties across several venues, while many events were happening simultaneously.
- Ensured there was always appropriate staff coverage where necessary based on the festival schedule and attendance numbers.
Customer Service Representative/Insurance Producer
American Family Insurance
10.2015 - 10.2019
- Calculated premiums and established payment method.
- Performed administrative tasks, such as maintaining records and handling policy renewals.
- Conferred with customers by telephone or in person to provide information about products or services, entered orders, canceled accounts, and obtained details of complaints.
- Kept detailed records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Ensured that appropriate changes were made to resolve customers' requests.
Personal Care Assistant
Access North - Center for Independent Living of NE MN
07.2009 - 08.2015
- As cooking, cleaning, washing clothes and dishes, and running errands.
- Participated in case reviews, consulting with the team caring for the client to evaluate the client's needs and plan for continuing services.
- Provided extra assistance at school for younger clients.
- Attended to children's basic needs by feeding them, dressing them, and attending to their hygiene.
- Provided a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play.
Education
High School Diploma -
Homeschooled
Duluth, MN06-2009
Skills
- Claims investigation
- Problem Solving
- Excel
- Microsoft Word
- Customer Service
- Team Collaboration
- Quality Assurance
Personal Information
Date of Birth: 07/25/91
Timeline
Senior Customer Service Representative
UMR
11.2024 - Current
Claims Adjuster (Claims Rep Sr)
Optum
08.2020 - 11.2024
Claims Adjuster (Claims Rep Sr)
Mary Kraft Staffing and HR Solutions
02.2020 - 08.2020
Claims Processor
Mary Kraft Staffing and HR Solutions
10.2019 - 02.2020
Volunteer Coordinator
Duluth-Superior Film Festival
03.2018 - 06.2019
Customer Service Representative/Insurance Producer
American Family Insurance
10.2015 - 10.2019
Personal Care Assistant
Access North - Center for Independent Living of NE MN
07.2009 - 08.2015
High School Diploma -
Homeschooled
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