Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marin Franzel

Gloucester,Massachusetts

Summary

Driven professional with a strong background in customer service and safety, demonstrated at The Lobster Roller. Excelled in cash handling and maintaining a safe environment, enhancing customer satisfaction and loyalty. Skilled in CPR and positive experiences, showcasing a blend of hard and soft skills to meet and exceed employer expectations.

Overview

3
3
years of professional experience

Work History

Babysitter

  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles, and read books to young children.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Transported children to and from activities using personal or family vehicle.
  • Supervised children on playground to help develop physical and social skills.
  • Encouraged children to be understanding and patient with others.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Taught children to organize toys, wash hands, and share by leading by example.

Cashier

The Lobster Roller
08.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases
  • Addressed customer needs and made recommendations to increase sales.
  • Restocked and organized merchandise
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash and card transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.

Smoothie Maker

Ann Marie's Surfside
07.2021 - 09.2021
  • Prepared and served juices and blended drinks.
  • Explained product details to share ingredients, allergens or preparation methods.
  • Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
  • Solved problems, finding possible causes, and taking action to correct.
  • Took customer orders and accurately processed in system.
  • Replenished ingredients, moving from cold or frozen storage to preparation area.
  • Created quality beverages for customers following recipes and presentation standards.
  • Operated POS system for quick order entry and cash drawer accuracy.
  • Communicated special requests and coordinated daily tasks working with teammates.
  • Contacted supervisor to notify of low product stock or other concerns.
  • Cut, diced and chopped fresh ingredients and toppings for smoothies.
  • Maintained, operated, set up and cleaned food preparation equipment.
  • Completed milkshakes and ice cream desserts for customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Brewed coffee and tea and changed out drink station syrups.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

Essex North Shore Technical School
Middleton, MA
05.2025

Skills

  • Park supervision
  • CPR Certified
  • Maintaining safe environment
  • Licensed driver
  • Strong Work Ethic
  • Customer Service
  • Cash Handling
  • Cash Register Operation
  • Product Recommendations
  • Product restocking
  • POS Systems
  • Customer Assistance
  • ID Verification
  • Merchandise Restocking
  • Cleaning and sanitizing
  • Time management skills
  • Refunds
  • Order Taking
  • Written and verbal communication
  • Money Handling

Timeline

Cashier

The Lobster Roller
08.2023 - Current

Smoothie Maker

Ann Marie's Surfside
07.2021 - 09.2021

Babysitter

Essex North Shore Technical School

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Marin Franzel