Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marin Shaffer

Lockport,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Advanced Care Physical Therapy
Lockport, NY
11.2023 - Current
  • Greeted patients warmly and made them feel welcome.
  • Assisted with scheduling appointments for patients.
  • Maintained an organized reception area and ensured that all patients were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of patient's information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Processed payments from patients using a variety of payment methods including credit cards, checks, and cash.
  • Verified identity documents for new patients before opening accounts in accordance with company policies.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Updated patient information in databases regularly to ensure accuracy of records.
  • Provided excellent service by responding quickly to inquiries via phone or email in a professional manner.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Explained policies and procedures to patients.
  • Completed basic bookkeeping and document filing.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Protected patients' rights by maintaining confidentiality of personal and financial information.

Sales Associate

Grand Wine & Spirits
Lockport, NY
11.2022 - Current
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Delegating employee assignments, monitored progress and evaluated performance.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Assigned tasks to associates to fit individual skill levels and maximize team performance.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Proposed or approved modifications to project plans.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Customer Service Representative

VCA Sheridan Animal Hospital
Buffalo, NY
08.2023 - 10.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Mentored new employees on procedures and policies to maximize team performance.

Substitute Teacher's Aide

Orleans Niagara BOCES
Gasport, NY
08.2022 - 11.2022
  • Monitored student behavior at lunch and recess.
  • Corrected student work under supervision of lead teacher.
  • Assisted teacher in providing instruction to class of special education students.
  • Met with teacher and other assistants before students arrived to determine plans for day.
  • Taught small groups of students in foundational material.
  • Modeled activities for students struggling to understand written instructions.
  • Shared information about student progress and concerns with lead teacher.
  • Created materials for classroom instruction.
  • Managed classroom supplies and materials.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Engaged students in discussions to promote interest and drive learning.
  • Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Maintained rules of conduct that encouraged self-discipline and responsibility.
  • Created classroom environment conducive to learning and appropriate to student maturity and interests.
  • Monitored appropriate use and care of equipment, materials and facilities.

Pastry Chef

Riverworks
Buffalo, NY
05.2022 - 07.2022
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Trained kitchen workers on culinary techniques.
  • Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Customized items for seasonal offerings, special events and personal requests.
  • Supervised preparation and presentation of desserts for catered events.
  • Oversaw pastry production for catering, pick-up orders and in-store customers.
  • Developed special menu items to improve business offerings.
  • Coached new staff on policies, procedures and performance strategies.
  • Carried out daily kitchen prep and closing duties with station setup, breakdown and organization.
  • Decorated pastries using icing, frosting and other toppings, resulting in beautiful appearance and delicious flavor.
  • Maintained kitchen order and cleanliness by moving stock between storage and station in addition to sanitizing surfaces.
  • Followed recipes to create cake, cookies and pastry products.
  • Monitored and ordered supplies and baking ingredient stock items such as flour and sugar.
  • Prepared special order cakes, holiday dishes and party platters.
  • Collaborated with executive chef to plan and develop new recipes.
  • Answered customer product-related questions by providing ingredients and preparation information.

Pastry Chef

Shirt Factory
Medina, NY
08.2021 - 05.2022
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Trained kitchen workers on culinary techniques.
  • Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Customized items for seasonal offerings, special events and personal requests.
  • Supervised preparation and presentation of desserts for catered events.
  • Oversaw pastry production for catering, pick-up orders and in-store customers.
  • Developed special menu items to improve business offerings.
  • Coached new staff on policies, procedures and performance strategies.
  • Carried out daily kitchen prep and closing duties with station setup, breakdown and organization.
  • Decorated pastries using icing, frosting and other toppings, resulting in beautiful appearance and delicious flavor.
  • Maintained kitchen order and cleanliness by moving stock between storage and station in addition to sanitizing surfaces.
  • Followed recipes to create cake, cookies and pastry products.
  • Baked gluten-free goods with ingredient limitations to meet dietary restrictions.
  • Monitored and ordered supplies and baking ingredient stock items such as flour and sugar.
  • Prepared special order cakes, holiday dishes and party platters.
  • Collaborated with team to plan and develop new recipes.
  • Answered customer product-related questions by providing ingredients and preparation information.
  • Aided with custom cake creation and decoration.
  • Executed culinary trends and cultivated creativity by developing innovative daily specials.

Teacher's Aide

Orleans Niagara BOCES
Gasport, NY
02.2018 - 09.2021
  • Assisted instructional staff with implementing lessons and activities for full classes and small groups.
  • Supported classroom teachers by managing files, preparing materials and updating records.
  • Supervised children on field trips to maintain safety and foster cultural learning experiences.
  • Sorted and shelved books to help manage materials and free up teachers for more important work.
  • Instructed and monitored students in use and care of school equipment and materials to prevent injuries and damage.
  • Assisted in developing programs and activities to drive improvements in students' academics.
  • Enforced rules for behavior and procedures to maintain order among class.
  • Observed student performance and recorded relevant data to assess progress.
  • Maintained computers in classrooms and laboratories and assisted students with hardware and software use.
  • Supervised children and participated with children in activities.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Provided individualized and small group support to reinforce classroom topics and promote student learning.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Laminated teaching materials to increase durability under repeated use.
  • Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Distributed textbooks, workbooks, papers and pencils to students.
  • Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
  • Instructed and monitored students in use and care of equipment and materials.
  • Helped students master assignments and reinforced learning concepts presented by teachers.
  • Discussed assigned duties with classroom teachers to coordinate instructional efforts.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Organized student performance and enrichment activities to facilitate learning.
  • Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.

Sales Associate

Crosby's
Middleport, NY
08.2016 - 10.2017
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Assessed customer needs to provide assistance and information on product features.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Increased purchase amounts by cross-selling with similar products.
  • Answered incoming telephone calls to provide store, products and services information.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Adhered to company initiatives and achieved established goals.
  • Worked with fellow sales team members to achieve group targets.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Obtained signatures for financial documents and internal and external invoices.

Education

High School Diploma -

Royalton Hartland High School
Middleport, NY
06.2016

Skills

  • Microsoft Office
  • Good Work Ethic
  • Active Listening
  • Customer Service
  • Team Building
  • Problem Resolution
  • Critical Thinking
  • Conflict Resolution
  • Planning & Organizing
  • Friendly, Positive Attitude
  • Basic Math
  • People Skills
  • First Aid/CPR
  • Organizational Skills
  • Reliable & Trustworthy
  • Staff Training
  • Verbal and Written Communication
  • Goal Setting
  • Project Planning
  • Training and Development
  • Performance Tracking and Evaluation
  • Employee Coaching and Motivation
  • Teamwork and Collaboration
  • Employee Development
  • Onboarding and Orientation
  • Team Leadership
  • Managing Operations and Efficiency
  • Work Planning and Prioritization
  • Technical Proficiency
  • Good Judgment
  • Negotiation and Conflict Resolution
  • Strategic Planning
  • Computer Skills
  • Calm Under Pressure
  • Decision Making
  • Time Management
  • Interpersonal Relations
  • Professional and Courteous

References

  • Paulette Hamilton - Supervisor and Principal of Orleans Niagara BOCES

(716) 731 - 6800 (ext. 4269)

  • Alix Gillman - Supervisor and Owner of Shirt Factory

(585) 576 - 0911

  • Gina Oldani - Immediate Supervisor and Special Education Teacher at Orleans Niagara BOCES

(716) 397 - 2836

Timeline

Front Desk Receptionist

Advanced Care Physical Therapy
11.2023 - Current

Customer Service Representative

VCA Sheridan Animal Hospital
08.2023 - 10.2023

Sales Associate

Grand Wine & Spirits
11.2022 - Current

Substitute Teacher's Aide

Orleans Niagara BOCES
08.2022 - 11.2022

Pastry Chef

Riverworks
05.2022 - 07.2022

Pastry Chef

Shirt Factory
08.2021 - 05.2022

Teacher's Aide

Orleans Niagara BOCES
02.2018 - 09.2021

Sales Associate

Crosby's
08.2016 - 10.2017

High School Diploma -

Royalton Hartland High School

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Marin Shaffer