Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marina Akima

Harker Heights,TX

Summary

Energetic individual with background in restaurant and fast food counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.

Overview

4
4
years of professional experience

Work History

Server

KPOT Korean BBQ & Hot Pot
Killeen, TX
07.2024 - 10.2024
  • Managed multiple tables while ensuring high customer satisfaction levels.
  • Executed side work efficiently to support team operations.
  • Processed cash and closed out all checks accurately and promptly.
  • Upsold products while maintaining knowledge of store discounts and specials.

Marketing Manager

The Salas Team Realtors
Killeen, TX
12.2022 - 03.2024
  • Led virtual team to engage potential, current, and past clients, driving measurable results.
  • Conducted market analysis and prepared comprehensive reports for regular meetings.
  • Gathered bids and managed project budgets to ensure financial efficiency.
  • Built websites and utilized project management software to organize tasks and monitor progress.
  • Established quarterly SMART goals with the department to foster growth and motivation.
  • Attended trainings and seminars to stay informed on market trends and enhance skills.

Receptionist

The Salas Team Realtors
Killeen, TX
07.2022 - 12.2022
  • Greet clients and visitors warmly, creating positive initial impressions and directing to appropriate agents or departments.
  • Manage multi-line phone system, handling high call volume, taking messages, and addressing inquiries regarding properties and services.
  • Coordinate and schedule appointments for agents, optimizing time management and resource allocation.
  • Maintain office calendars to ensure efficient scheduling across departments.
  • Monitor and order office supplies, ensuring smooth front office operations.
  • Assist with data entry, updating property listings and client databases while ensuring accuracy and confidentiality.

Team Member

Chick-Fil-A
Killeen, TX
05.2022 - 07.2022
  • Greeted customers and completed sales transactions efficiently.
  • Maintained clean workspace to ensure a welcoming environment.
  • Assisted with BOH operations, including food preparation, as needed.
  • Practiced flexibility by cross-training teammates across various positions.
  • Consistently upheld company mission and values in daily interactions.

General Manager

Bell Tokyo
Temple, TX
07.2021 - 04.2022
  • Created efficient schedules and processed payroll promptly.
  • Conducted regular inventory to plan supply and ingredient orders.
  • Oversaw front-of-house and back-of-house operations, ensuring cleanliness and high-quality service.
  • Reviewed applications, conducted interviews, and hired and trained employees fostering a positive workspace.

Team Member

Bell Tokyo
Belton, TX
10.2020 - 07.2021
  • Delivered exceptional customer service, addressing inquiries and ensuring positive experiences throughout interactions.
  • Multitasked by efficiently handling incoming calls, greeting customers, and processing orders.
  • Collaborated with kitchen staff and team members to ensure timely, accurate order fulfillment.
  • Maintained composure and organization during peak periods with high call volumes.
  • Implemented inventory management systems while upholding cleanliness and safety standards of the facility.
  • Communicated specials, promotions, and services to enhance customer experience and drive sales.

Education

Associate of Applied Science - Business Administration

Lone Star College System
Houston, TX
12-2025

Skills

  • Customer service
  • Multitasking
  • Time management
  • Strong teamwork
  • Inventory management
  • Quality control
  • Food safety practices
  • Food handling safety
  • Food waste reduction
  • Cleaning and sanitizing

Timeline

Server

KPOT Korean BBQ & Hot Pot
07.2024 - 10.2024

Marketing Manager

The Salas Team Realtors
12.2022 - 03.2024

Receptionist

The Salas Team Realtors
07.2022 - 12.2022

Team Member

Chick-Fil-A
05.2022 - 07.2022

General Manager

Bell Tokyo
07.2021 - 04.2022

Team Member

Bell Tokyo
10.2020 - 07.2021

Associate of Applied Science - Business Administration

Lone Star College System

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Marina Akima