Marina Almonte
Phillipsburg,New Jersey
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly committed to reaching business goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Teller
PNC Bank
Phillipsburg, New Jersey
09.2019 - Current
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Provided exceptional customer service while accurately processing routine transactions.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Explained account information to customers in detail as needed.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Trained employees on cash drawer operation.
Teller Supervisor
Bank of America
North Plainfield, New Jersey
10.2008 - 05.2019
- Ensured proper security protocols were followed including verifying identification when necessary.
- Implemented measures to reduce risk associated with financial crimes including money laundering.
- Established goals and objectives for the branch; monitored progress against those goals regularly.
- Recruited, interviewed, hired, trained, evaluated, managed disciplinary actions, and terminated employees when needed.
- Collaborated with other departments to ensure smooth workflow processes across branches.
- Provided coaching and mentoring to individual team members; facilitated team building activities.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Identified training needs for tellers, created learning materials, and conducted regular training sessions.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Participated in hiring and performance evaluation processes for teller staff.
- Ensured compliance with all bank policies, procedures, and regulatory requirements through consistent teller training and audits.
- Oversaw cash handling activities, including ordering cash from the vault and preparing shipments for the Federal Reserve.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Resolved complex customer issues, acting as the first point of escalation for complaints and inquiries.
Education
Associate of Arts - Accounting
Union County College
Cranford, NJSkills
- Asset Protection
- Customer Relationship Building
- Drawer balancing
- Cash Handling
- Math aptitude
- Friendly
- MS Office proficient
- Reliable
- Financial Services
- Exceptional customer service
- Bilingual in Spanish
- Stress Tolerance
- Strong Work Ethic
- Approachable
Certification
- NJ Public Notary
Languages
Spanish
Native/ Bilingual
Timeline
Teller
PNC Bank
09.2019 - Current
Teller Supervisor
Bank of America
10.2008 - 05.2019
Associate of Arts - Accounting
Union County College