Marina Amaya
Kenedy,TX
Summary
Dynamic Front Desk Receptionist with proven expertise at Holiday Inn Express Hotel, delivering exceptional customer service and managing high-volume inquiries. Skilled in reservation scheduling and cash handling, I enhance guest experiences while maintaining confidentiality and resolving issues promptly. Recognized for attention to detail and efficient appointment coordination, ensuring seamless operations.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel
01.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Front Desk Receptionist
Field House Inn
09.2018 - 01.2021
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma -
James Madison High School
Home Schooled Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- reservation scheduling
- Hospitality services
- Sensitive information handling
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel
01.2021 - Current
Front Desk Receptionist
Field House Inn
09.2018 - 01.2021
High School Diploma -
James Madison High School
Similar Profiles
Skyler Witte-TownsendSkyler Witte-Townsend
Guest Relations Agent at Holiday Inn Express HotelGuest Relations Agent at Holiday Inn Express Hotel
Avery RiversAvery Rivers
Front Desk Receptionist at Holiday Inn Express Hotel SuitesFront Desk Receptionist at Holiday Inn Express Hotel Suites
Colton FinchColton Finch
Front Desk Agent at Holiday Inn Express Hotel SuitesFront Desk Agent at Holiday Inn Express Hotel Suites
Stephen RuggStephen Rugg
Breakfast Supervisor at Holiday Inn Express HotelBreakfast Supervisor at Holiday Inn Express Hotel
Paul CarrPaul Carr
Rigger at Boss Crane& RiggingRigger at Boss Crane& Rigging