Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Marina Araujo

Boynton Beach,FL

Summary

Detail-oriented professional proficient in reviewing extensive applications and supporting documentation. Specialized in customer service with a strong eye for detail and excellent decision making skills. Successful at multitasking with accuracy and exceptional focus with minimal supervision. Offering exceptional communication skills and interpersonal skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Mortgage Loan Processor

Right Key Mortgage
08.2021 - Current
  • Submitted loan applications to underwriter for verification and recommendations.
  • Handled any conditions sent from underwriting departments.
  • Assessed loan compliance to meet mortgage lending laws and regulations.
  • Reviewed and validated details of loan applications and closing documentation.
  • Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Requested verification of employment and reviewed income calculation for accuracy.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Worked with customers to answer questions, process transactions and resolve issues.
  • Assisted senior-level credit officers with complex loan applications.
  • Monitored pipelines to track and log status of loans.
  • Assembled important paperwork and disclosures for borrower.

Administrative Secretary

RB Farina Roofing
03.2020 - 07.2020
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project progress and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.

Certified Server Trainer

Kings
09.2014 - 09.2015
  • Observed participants and provided corrective measures for skill improvement.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Increased sales significantly by upselling higher-end products to customers.

Education

North Shore Community College
Danvers, MA
05.2017

High School Diploma -

Swampscott High School
Swampscott, MA
06.2012

Skills

  • Multitasking and Time Management
  • Strong Organizational Skills
  • Document and File Management
  • Legal Documentation
  • Insurance Forms
  • Task Prioritization
  • Fast Learner
  • Highly Efficient and Productive
  • Problem Solving
  • Critical Thinking

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working

Certification

Florida Licensed Real Estate Agent

Timeline

Mortgage Loan Processor

Right Key Mortgage
08.2021 - Current

Administrative Secretary

RB Farina Roofing
03.2020 - 07.2020

Certified Server Trainer

Kings
09.2014 - 09.2015

North Shore Community College

High School Diploma -

Swampscott High School

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Marina Araujo