Marina Arreola
Rockford,IL
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Senior Life Insurance Company
01.2008 - Current
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Marketed life insurance products to increase customer bases and revenue.
Executive Head Housekeeper Assistant
Hilton Suites/Magnificent Mile
09.2006 - 04.2007
- Handled guest complaints about housekeeping services and referred problems to management.
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency.
- Adhered to optimal standards for cleanliness, appearance and service.
- Inspected condition of all vacant rooms at beginning of shift.
- Trained other staff members by physically demonstrating complex tasks.
- Inspected lobbies, rooms, halls and offices to determine levels of cleanliness.
- scheduled programs and special events on weekly biases.
- attended daily morning meetings to scheduled and assigning room cleaning duties to employees.
House Wife
N/A
05.2004 - 05.2006
Executive Head Housekeeping Assisntant
Double Tree Hotel
03.1999 - 12.2002
- conferred with front desk manager for daily list of groups.
- inspected suites and set up meetings with supervisors
- checked the property and rooms throughout, including public areas.
- audited and created inventory of rooms and cleaning supplies and linen.
Executive Head Housekeeper Assistant
Sheraton North Shore Hotel
01.1998 - 12.1999
- scheduled employees for specific rooms and floors on a weekly basis.
- presided over daily morning meetings to assign room cleaning.
- verified and conferred special events and groups with the front desk manager.
- conducted inspections on suites and meetings with supervisors.
- created and maintained monthly and quarterly inventory, auditing room, and cleaning supplies.
Education
Certificate -
Customer Service Training Programming Certificate
Institute For Latino Progress 05.2008
GED -
Saint Augustine College
Chicago, IL05.1993
Skills
- Referral Management
- Insurance Policy Sales
- New Agent Training
- Email Marketing
- Building Relationships
- Client Relationship Management
- Teamwork and Collaboration
- Task Prioritization
- Friendly, Positive Attitude
- Microsoft Office
- Data Management
- Decision-Making
- Supervision and Leadership
- Critical Thinking
- Team Building
- Project Planning
- Active Listening
- Quality Assurance
- Good Telephone Etiquette
- Organization and Time Management
- Google Drive
- Organization
- Computer Skills
- Attention to Detail
Certification
- Licensed life insurance - 2013
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Life Insurance Agent
Senior Life Insurance Company
01.2008 - Current
Executive Head Housekeeper Assistant
Hilton Suites/Magnificent Mile
09.2006 - 04.2007
House Wife
N/A
05.2004 - 05.2006
Executive Head Housekeeping Assisntant
Double Tree Hotel
03.1999 - 12.2002
Executive Head Housekeeper Assistant
Sheraton North Shore Hotel
01.1998 - 12.1999
Certificate -
Customer Service Training Programming Certificate
GED -
Saint Augustine College