Marina Baltierra
Beaumont,CA
Summary
Experienced retail manager with over 8 years of leadership in the grocery industry, now transitioning into a career in social work. Proven ability to manage diverse teams, resolve conflicts, and build strong community relationships in fast-paced, customer-focused environments. Currently completing an associate degree in Sociology and Retail Management, with a passion for serving others, promoting equity, and supporting vulnerable populations. Committed to applying strong interpersonal, problem-solving, and organizational skills to make a meaningful impact in human services.
Overview
10
10
years of professional experience
Work History
Key Carrier
Stater Bros. Markets
07.2024 - Current
- Supervised store operations, ensuring compliance with company policies and procedures.
- Trained new employees on customer service standards and operational practices.
- Coordinated merchandising efforts to enhance product visibility and drive sales performance.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Pharmacy Clerk
Kaiser Permanente
12.2022 - 03.2023
- Worked under supervision of a licensed pharmacist.
- Processed prescriptions accurately and efficiently, ensuring adherence to pharmacy protocols.
- Assisted pharmacists in managing inventory levels and maintaining stock organization.
- Communicated with healthcare providers to clarify prescription details and resolve discrepancies.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
Service Operations Manager
Albertsons
10.2015 - 10.2022
- Led service operations initiatives to enhance customer satisfaction.
- Streamlined workflow for increased productivity with the introduction of new software tools and technologies such as PowerBI.
- Developed training programs for staff, improving team performance and operational efficiency.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Monitored daily operations, ensuring adherence to quality standards and operational excellence.
- Optimized staff scheduling practices to balance workload distribution and minimize overtime expenses without compromising service quality or employee morale.
Education
Associate of Arts - Sociology
Cerritos Community College
Norwalk, CA05.2026
Associate of Arts - Retail Management
Cerritos College
Norwalk, CA05-2026
Certificate - Business Essentials
Cerritos Community College
Norwalk, CA07.2025
Certificate - Retail Management Program
Cerritos Community College
Norwalk, CA07.2025
High School Diploma - undefined
Beaumont High School
Beaumont, CA06.2015
Skills
- Effective team leadership
- Interpersonal skills
- Adaptability
- Analytical problem-solving
- Strategic sales planning
- Store Merchandising
- Creative Solutions
- Bookkeeping Skills
- Effective time management
- Clear communication
- Microsoft 365
Timeline
Key Carrier
Stater Bros. Markets
07.2024 - Current
Pharmacy Clerk
Kaiser Permanente
12.2022 - 03.2023
Service Operations Manager
Albertsons
10.2015 - 10.2022
High School Diploma - undefined
Beaumont High School
Associate of Arts - Sociology
Cerritos Community College
Associate of Arts - Retail Management
Cerritos College
Certificate - Business Essentials
Cerritos Community College
Certificate - Retail Management Program
Cerritos Community College
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