Marina Bem
Miami,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Efficient analytical problem-solver with talents for team building, leading and motivating. Dependable individual with proven adaptability and expertise in fostering customer relationships.
Passionate traveler, fluent in German, Slovak and Czech.
Strong leader with sound judgment, good planning abilities, time management and interpersonal communication strengths.
Enthusiastic professional ready to deliver excellent customer service and safety to all passengers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CEO and Manager
ILUSTORE LLC
01.2023 - Current
- Managed daily operations for a midsize e-commerce business, managing employees and ensuring alignment with corporate goals and standards, resulting in an 80% improvement in operational efficiency.
- Reversed plummeting revenue and restored profitability by implementing strategic marketing and operational improvements, achieving a break even status.
- Developed and maintained long-term relationships with key clients, resulting in a 60% increase in repeat business and customer satisfaction.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
Project Manager
Iphimedia LC
09.2016 - Current
- Managed several retail clients 50K to 100K billing, achieving strategic and operational outcomes.
- Onboarded products on Walmart.com Marketplace, Shopify and Meta enhancing e-commerce presence and sales channels.
- Worked on an acquisition on a Las Vegas Luxury Jewelry Boutique.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Chief Financial Officer
Trend World GmbH
01.2010 - 01.2018
- Developed financial models and prepared financial statements tailored to media, supplement, and fashion brands for performance optimization.
- Championed effective communication between finance personnel and other departments to facilitate cross-functional collaboration on projects and initiatives.
Education
Business Administration - International Commerce
Kalaidos University of Applied Sciences Switzerland
06-2009
Skills
- Team management
- Team player
- Excellent Customer Service Management
- Interpersonal communications
- Client relations
- Time management
- Effective decision making
- Operational excellence
- Organizational effectiveness
- Flexibility and willingness to work all assignments, including nights, weekends, and holiday
- Multilingual skills
- Crisis management
Certification
- Yoga teacher 200 RYT YOGA Alliance
Issued 2017
- International Logistics and Forwarding License Association Suisse des Cadres du Commerce Extérieur SAK
Issued 1999
Languages
German
Native or Bilingual
Slovak
Native or Bilingual
Czech
Full Professional
Timeline
CEO and Manager
ILUSTORE LLC
01.2023 - Current
Project Manager
Iphimedia LC
09.2016 - Current
Chief Financial Officer
Trend World GmbH
01.2010 - 01.2018
Business Administration - International Commerce
Kalaidos University of Applied Sciences Switzerland