Summary
Overview
Work History
Education
Skills
Timeline
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Marina Benancio

Gresham,OR

Summary

Proven leader and efficient problem-solver, I enhanced team performance and customer satisfaction at Bags Inc as well as at AmericanAirlines. by developing staff skills and streamlining baggage handling processes. Expert in claims and passenger assistance, I significantly reduced lost luggage incidents, demonstrating exceptional organizational and communication abilities.

Overview

11
11
years of professional experience

Work History

Baggage Service Agent

American Airlines
08.2023 - Current
  • Greeted passengers in claim area and helped retrieve luggage.
  • Streamlined baggage processing for timely delivery, effectively managing luggage check-in and tagging procedures.
  • Effectively communicated with customers regarding delayed or missing luggage, providing updates on resolution status as necessary.
  • Logged bags and flights upon arrival to airport or baggage areas.
  • Reduced lost luggage incidents by diligently tracking and documenting baggage movement within the airport facility.
  • Processed and secured unclaimed luggage.

Package Handler

FedEx
06.2022 - 08.2023
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.

Caregiver

Home Instead Senior Care Home
05.2020 - 06.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Wheelchair Supervisor

Bags Inc.
05.2018 - 05.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Floor Supervisor

Burger King
05.2014 - 08.2018
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
  • Developed strong relationships with suppliers, negotiating favorable terms for timely deliveries at competitive prices.

Education

General Study -

Mt Hood Community College
Gresham, OR
06.2013

Skills

  • Claims
  • Ticketing system expertise
  • Passenger assistance
  • Baggage handling

Timeline

Baggage Service Agent

American Airlines
08.2023 - Current

Package Handler

FedEx
06.2022 - 08.2023

Caregiver

Home Instead Senior Care Home
05.2020 - 06.2022

Wheelchair Supervisor

Bags Inc.
05.2018 - 05.2020

Floor Supervisor

Burger King
05.2014 - 08.2018

General Study -

Mt Hood Community College

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Marina Benancio