MARINA BOURBONNAIS
Davis,CA
Summary
I am a self driven individual looking to pave her way in life. I have spent upwards 7 years in customer service; I also have gained skills for working on technical issues for PCs, General Hardware, Software, and internet routing issues. I have a good record as a saleswoman with my highest sale being 1,200 dollars in retail. I am also a compassionate Caregiver focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness. I aspire to work in entertainment or around trading card games.
Overview
12
12
years of professional experience
Work History
Resident Care Aide
Atria Senior Living
Davis, CA
02.2024 - Current
- Assisted residents with activities of daily living, such as bathing, grooming and dressing.
- Provided companionship and emotional support to residents.
- Monitored vital signs and reported changes to the supervisor or nurse.
- Assisted in transferring residents from beds to wheelchairs and other adaptive equipment as needed.
- Observed and documented changes in resident behavior.
- Maintained a clean, safe and comfortable environment for the residents.
- Participated in staff meetings and provided input on resident care plans.
- Performed light housekeeping duties, such as changing linens, cleaning bathrooms and dusting furniture.
Marketing Representative
Loki Co.
01.2020 - 01.2023
- Reading and understanding analytics for monthly revenue
- Preparing schedules weekly on a timely manner
- Communicating and preparing collaborations with other businesses
- Ensuring entertainment and service to all customers
- Preparing weekly graphics to catch the eye of customers, and gather new business.
Customer Service Representative
Starbucks
01.2012 - 01.2015
- Creating drinks for customers in a timely manner
- Keeping all facilities clean for customers
- Safely preparing food
- Understanding comprehensive recipes
- Dealing with technical issues related to the store's app
- Checking temperatures of all freezers/refrigerators
- Counting inventory
- Closing and opening procedures.
Education
UX Design Certification, Google Certification Program -
Google
01.2023
High School Diploma -
El Camino Real Charter High
01.2020
Skills
- Graphic Design
- Computer Repair
- Customer Service Orientated
- Strong Saleswoman
- Online Sales on TCGPlayer
- Knowledge of trading card games (Pokemon, Magic, Vanguard, etc)
- Well rounded in most in TCGs released by 2024 or prior
- Understanding of communities attached to games and what to provide them for a successful business relationship
- Recreational Activities
- Game running
- Campaign Planning
- Creative Writing
- Visual design
- Social Media Promotion
- Customer service expertise
- Quality Assurance Testing
- Effective Communication
- Troubleshooting and testing
- Industry standards
Languages
- English
- Spanish
Timeline
Resident Care Aide
Atria Senior Living
02.2024 - Current
Marketing Representative
Loki Co.
01.2020 - 01.2023
Customer Service Representative
Starbucks
01.2012 - 01.2015
UX Design Certification, Google Certification Program -
Google
High School Diploma -
El Camino Real Charter High