Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marina Burnard

Sayre,Pennsylvania

Summary

I am writing this letter in regards to the Process Server position for Harris Investigators.

I am a motivated, fast learner with excellence in maintaining an efficient office. My strong skills include: data entry, receiving and making phone calls, collecting and processing payments as well as providing a high standard of customer service.

I have a strong background in an office environment and 20 years of customer service and sales experience. I am an ambitious yet personable individual equipped to handle a variety of tasks such as, client services, routing correspondence, and solving immediate issues. I am Goal-oriented and a meticulous professional with outstanding computer skills and telephone etiquette. I am comfortable working independently or with a team. I am also strongly committed to contributing to company growth.

I believe I will be a great asset to your company .

Thank you,

Marina R. Burnard

Overview

18
18
years of professional experience

Work History

Tax Preparer/Receptionist

Total Tax Sayre
Sayre, PA
01.2020 - Current
  • Filed electronically through approved software programs.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Processed payments and updated accounts to reflect balance changes.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Maintained accurate records of all client transactions and filings.
  • Assisted customers with any questions they had about their taxes or filing status.
  • Compiled data from clients to accurately complete tax forms.
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Advised clients on the best strategies for filing their taxes efficiently and legally.
  • Researched federal, state, and local laws to ensure compliance with regulations.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Reviewed prior year's returns for accuracy and completeness before submitting them.
  • Identified potential deductions to minimize clients' tax liabilities.
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Ensured that all applicable deadlines were met when submitting documents.
  • Organized paperwork for efficient review by senior staff members.
  • Implemented tax reduction strategies to analyze and minimize tax liabilities.
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
  • Analyzed financial information such as income statements and balance sheets to calculate tax liability.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.

Electrical Apprentice

Dave Lynch Home Repair Services
Sayre, PA
12.2022 - 12.2023
  • Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
  • Pulled wires through conduit runs using fish tapes or pull strings when necessary.
  • Assisted with electrical installation tasks, added new wiring and adjusted breaker boxes.
  • Replaced defective circuit breakers, fuses, switches, outlets, lighting fixtures and other components as needed.
  • Worked with a variety of materials including PVC conduits, copper wiring, aluminum wiring and MC cables.
  • Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Tested electrical systems to ensure proper functioning and safety.
  • Installed conduit systems including EMT, rigid conduit, flexible conduit.
  • Maintained organization, cleanliness and safety in work areas.
  • Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs.
  • Adhered to company standards and OSHA regulations for work site safety.
  • Completed semi-skilled and skilled work under supervision of fully qualified professionals.
  • Kept work areas clean, neat and organized for efficient operations.
  • Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Installed new electrical components, fixtures and motors.
  • Installed and maintained electrical wiring, equipment, and fixtures in accordance with local codes and regulations.

Floral Designer

Kreations By Lowery
Athens, PA
02.2021 - 08.2023
  • Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
  • Kept the store clean and organized at all times.
  • Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
  • Organized the store's inventory of plants, vases, containers, and other supplies.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Processed sales transactions via cash register and telephone orders.
  • Delivered and set up flower arrangements for banquets, weddings and funerals.
  • Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
  • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
  • Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Took photographs of completed floral arrangements for promotional purposes.
  • Maintained detailed records of customer orders and invoices.
  • Tracked shipments to ensure timely delivery of flowers.
  • Managed customer orders, requests, and complaints in a timely manner.
  • Planned out flower arrangements for corporate events according to client specifications.
  • Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Developed relationships with vendors to acquire discounts on bulk purchases.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.

Department Manager, Outdoor, Lawn, and Garden

Agway
Owego, NY
02.2015 - 10.2020
  • Organized merchandise displays according to company guidelines.
  • Implemented promotional campaigns to drive sales and increase profits.
  • Conducted weekly meetings with staff members to discuss performance objectives and strategies.
  • Managed daily operations such as scheduling, ordering, pricing, merchandising.
  • Established systems for tracking store expenses and controlling costs.
  • Analyzed sales data to identify opportunities for growth within the department.
  • Developed policies and procedures related to the day-to-day operations of the department.
  • Planned special events such as promotions and product demonstrations.
  • Ensured compliance with safety regulations by regularly inspecting work areas.
  • Created and implemented strategies to increase department profitability.
  • Maintained inventory accuracy through regular cycle counts and audits.
  • Developed and maintained relationships with vendors to ensure timely delivery of products.
  • Monitored department performance against budget goals on a monthly basis.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Restaurant Bar Manager

The Kilmer Brasserie
Binghamton, NY
01.2011 - 03.2014
  • Resolved customer complaints or concerns in a timely manner while maintaining composure under pressure.
  • Provided excellent customer service by anticipating guests' needs, responding promptly to requests, greeting each guest warmly upon arrival.
  • Created monthly schedules for bar staff based on anticipated business volume.
  • Enforced rules governing alcohol consumption responsibly among patrons.
  • Ensured compliance with health department regulations regarding food safety standards, storage procedures and sanitation practices.
  • Supervised staff in the preparation of drinks, ensuring accuracy in accordance with company standards.
  • Conducted weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
  • Trained new bartenders on proper preparation techniques for a variety of cocktails and mixed drinks.
  • Developed and implemented new drink recipes to keep the menu fresh and interesting for customers.
  • Managed cash register operations, including taking payments from customers, issuing change and providing receipts.
  • Organized special promotions such as happy hour specials or discounted drinks during slow periods.
  • Established relationships with local distributors to secure competitive pricing on products purchased.
  • Collaborated closely with restaurant managers to coordinate events held in the bar area.
  • Maintained an organized bar area and ensured cleanliness of all glassware and equipment.
  • Consistently monitored the bar area to ensure that it was adequately stocked with supplies such as ice, garnishes and other ingredients needed for drink preparation.
  • Developed marketing strategies designed to increase revenue from beverage sales.
  • Ordered specialty liquors or wines when requested by customers or needed for specific events.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Monitored patron alcohol consumption to encourage safety.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Poured wine, beer and cocktails for patrons.
  • Restocked beer and liquor regularly and after special events.
  • Developed and implemented bartender training programs, policies and procedures.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Monitored cash intake to reduce discrepancies.
  • Created signature beverages to increase revenue and patron loyalty.
  • Reorganized bar stations to streamline service flow.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Server

Piccolos Cafe
Binghamton, NY
05.2006 - 01.2012
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Assisted in training new servers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.

Education

Associate of Applied Science - Wine Marketing

Tompkins-Cortland Community College
Dryden, NY
05-2008

Skills

  • Scheduling
  • Data Entry
  • Bookkeeping
  • Office Management
  • Time Management
  • Performance Improvement
  • Organization Skills
  • Quality Assurance
  • Customer Service
  • Resolving Issues

Timeline

Electrical Apprentice

Dave Lynch Home Repair Services
12.2022 - 12.2023

Floral Designer

Kreations By Lowery
02.2021 - 08.2023

Tax Preparer/Receptionist

Total Tax Sayre
01.2020 - Current

Department Manager, Outdoor, Lawn, and Garden

Agway
02.2015 - 10.2020

Restaurant Bar Manager

The Kilmer Brasserie
01.2011 - 03.2014

Server

Piccolos Cafe
05.2006 - 01.2012

Associate of Applied Science - Wine Marketing

Tompkins-Cortland Community College

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Marina Burnard