MARINA CASAS
Clearwater,FL
Summary
Experienced professional in human resources with expertise in recruitment, staff hiring, payroll, and personnel department operations. Demonstrates exceptional organizational and detail-oriented abilities, thriving in collaborative team environments and excelling under pressure. Possesses strong supervisory skills and a track record of providing excellent customer service. Proficient in Microsoft Office and adept at office management practices.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Medical Assistant
Pinellas Pain and Palliative Care
11.2023 - 10.2024
- Greeted and checked in patients, ensuring a positive first impression and providing excellent customer service.
- Managed high call volume, efficiently handling inquiries, pharmaceutical-related questions, and appointment scheduling.
- Maintained accurate records of payment records using computerized systems.
- Handled cash transactions accurately while following established billing and payment processing procedures.
- Resolved patient complaints promptly and effectively to ensure patient satisfaction.
- Collaborated in housekeeping duties to ensure the clinic is presentable to ensure patient satisfaction.
- Implemented new check-in/check-out procedures that reduced wait time for patients.
- Developed strong relationships with patients resulting in increased satisfied patients.
- Performed vital signs assessment on patients.
- Assisted patients with the collection of urine and samples and performed analysis of the results.
- Documented patient inquiries and concerns in their medical charts for accurate record-keeping.
- Handled clinic inventory to ensure all medical and administrative supplies were available.
Store Manager
Chipmunk Indoor Party
04.2018 - 07.2018
- Managed daily operations to ensure the smooth functioning of the store and maintained a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Administrative and Human Resources manager
Colegio Cruz Carrillo
06.2004 - 07.2013
- Recruited, organized, and managed the hiring of staff, supervised personnel, payroll, and inventory
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
General Management Assistant
Hotel Dunes Resort
01.2001 - 08.2002
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
Human Resources Manager
Posada Casa Chiara
11.1999 - 12.2000
- Supervised employees and workers, and managed inventory, payroll, and payments to employees
- Organized departmental recruitment and hiring and training of personnel and training of personnel
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Education
Bachelor of Arts - Human Resources
IUTIRLA
Porlamar, Nueva Esparta01.1998
Nursing school -
Centro Médico De Caracas
01.1995
Skills
- Time management efficiency
- Critical thinking
- Organizational and planning skills
- Effective communication techniques
- Microsoft Office suite proficiency
- Patient scheduling expertise
- Administrative support experience
- Interpersonal relationship building
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Full Professional
References
- Josh Williams (727) 612-4408
- Linda Adams (727) 512-9813
- Patricia Capozucca (706) 761-2588
Certification
- Microsoft Office: Word, Excel, PowerPoint, Publisher
- First aid 'Venezuelan Red Cross'
- The WILTON Method of Cake Decorating Certify 'Tall Cakes Class' 04/01/14
- Centro Médico de Caracas. Nursing school 1992-1995
Timeline
Administrative Medical Assistant
Pinellas Pain and Palliative Care
11.2023 - 10.2024
Store Manager
Chipmunk Indoor Party
04.2018 - 07.2018
Administrative and Human Resources manager
Colegio Cruz Carrillo
06.2004 - 07.2013
General Management Assistant
Hotel Dunes Resort
01.2001 - 08.2002
Human Resources Manager
Posada Casa Chiara
11.1999 - 12.2000
- Microsoft Office: Word, Excel, PowerPoint, Publisher
- First aid 'Venezuelan Red Cross'
- The WILTON Method of Cake Decorating Certify 'Tall Cakes Class' 04/01/14
- Centro Médico de Caracas. Nursing school 1992-1995
Bachelor of Arts - Human Resources
IUTIRLA
Nursing school -
Centro Médico De Caracas
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