Marina Christie
Farmington,ME
Summary
Skilled Assistant Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.
Overview
26
26
years of professional experience
Work History
Assistant Customer Service Manager/Disability
RON, Inc.
10.2016 - 02.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Manager
Southern C Stores, Inc.
03.2001 - 07.2012
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Increased sales through effective merchandising strategies and targeted promotions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Skilled at working independently and collaboratively in a team environment.
Buyer
Navy Exchange Service Command
03.1999 - 03.2001
- Designed and implemented process improvements to streamline purchasing process.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Studied and monitored market trends to identify potential suppliers.
- Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
- Communicated with suppliers to negotiate best pricing on apparel and accessories.
- Managed and maintained purchase orders and invoices.
- Developed and managed budgets for purchasing and projected purchasing needs.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Manager
Victoria Secret
09.1997 - 03.1999
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Established team priorities, maintained schedules and monitored performance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Rotated merchandise and displays to feature new products and promotions.
Skills
- Information Security
- Issue Research
- Customer Relationship Management (CRM)
- Customer Engagement
- Employee Scheduling
- Complaint resolution
- Time Management
- Microsoft Outlook, Word, and Excel
- Team Leadership
- Deadline-oriented
- Adherence to high customer service standards
- Cash Handling