Marina Collins
Macon,GA
Summary
Energetic individual possessing strong work ethic, professional demeanor and superb initiative seeking employment in an organization that offers the potential of growth wherein I will be able to utilize and hone my skills such as excellent customer service, self-motivation, and communication.
Overview
6
6
years of professional experience
Work History
Jewelry Sales Associate/Bakery/Deli Associate
Walmart
07.2020 - 01.2023
- Provided excellent service to customers through active engagement, direct eye contact and listening skills
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable
- Followed store opening and closing procedures as per company guidelines
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item
- Provides cleaning, food preparation and customer service functions at deli counters, restaurants and cafeterias
- Did MODs
- Supervised team.
Cashier
Kroger
01.2017 - 07.2020
- Operated cash register or POS system to receive payment by cash, check and credit card
- Worked closely with front-end staff to assist customers
- Delivered high level of customer service to patrons using active listening and engagement skills
- Trained new team members in cash register operation, stock procedures, and customer services
- Processed sales transactions speedily to prevent long customer wait times
- Learned roles of other departments to provide coverage and keep store operational
- Used suggestive selling techniques to promote add-on sales.
Food Server
Atrium Health Navicent
12.2019 - 03.2020
- Served residents food based on their needs
- Prep table with all dining essentials
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Provided exceptional service to a high volume of daily customers
- Checked with guests to get feedback on food served, resolve issues, bring additional items, and refill beverages
- Responded to ad hoc cleaning duties in dining area and kitchen at the end of the shift.
Education
Associate Of Business Administration -
Miller Motte Technical College
Macon, GASkills
- Customer service
- Microsoft Office Efficient (Word, Excel, PowerPoint)
- Problem Solving
- Typing
- Medical terminology
- Sales
- Supervising experience
- Leadership
- Merchandising
- Communication skills
- Organizational skills
- Computer skills
- Word processing
Timeline
Jewelry Sales Associate/Bakery/Deli Associate
Walmart
07.2020 - 01.2023
Food Server
Atrium Health Navicent
12.2019 - 03.2020
Cashier
Kroger
01.2017 - 07.2020
Associate Of Business Administration -
Miller Motte Technical College