Marina Cooper
Franklin,NC
Summary
Skilled Hospitality Manager with over four years of experience and overseeing day-to-day operations of internal and external functions of front desk and housekeeping department with primary intent of maintaining team member relations, and guest experiences. Strong administrative background with proficiency with payroll, scheduling and recruiting and hiring. Trains, coaches, evaluates and provides guidance to all team members.
Overview
5
5
years of professional experience
Work History
Housekeeping Manager
Skyline Lodge and Oak Steakhouse
Highlands, NC
10.2023 - Current
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Supervised, trained, evaluated and scheduled team members for all rooms department of the Lodge.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Ensured compliance with safety regulations and health codes.
- Maintained accurate records of supplies and equipment inventory.
- Attended and documented weekly meetings with housekeeping staff and other departments to discuss performance issues and upcoming events.
Assistant Housekeeping Manager
High Hampton
Cashiers, NC
12.2022 - 11.2023
- Supervised daily operations of housekeeping department to ensure compliance with standards.
- Inspected guest rooms and public areas to ensure cleanliness standards were met.
- Utilized OPERA systems to track guestroom status, including dirty, clean, occupied, unoccupied, out-of-service rooms.
- Created weekly work schedules for housekeeping staff based on occupancy forecasts.
- Conducted regular performance reviews for housekeeping staff members.
- Analyzed operational data such as labor costs, budget expenses., to identify opportunities for cost savings or revenue enhancement.
Housekeeping Supervisor
High Hampton
Cashiers, NC
03.2021 - 12.2022
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
Resident Assistant
Western Carolina University
Cullowhee, NC
08.2019 - 05.2020
- Coordinated student events such as movie nights, game nights, and other social activities.
- Assisted students with problem resolution through mediation and conflict management techniques.
- Responded to emergency situations within the residence hall.
- Conducted weekly floor meetings to discuss safety protocols, campus resources, and upcoming events.
- Developed positive relationships with all members of the residence hall community.
- Collaborated with Resident Directors on programming initiatives for the residence hall.
- Participated in regular staff meetings with Resident Director.
Education
B.A. - Communication - Journalism
Western Carolina University
B.A. - Political Science
Western Carolina University
Skills
- Department coordination
- Customer service-focused
- Health and safety compliance
- Payroll Administration
- Guest Relations
- Employee evaluations
- Scheduling and Planning
- Budgeting and financial management
Programs Systems Experience
- Paylocity/ Paycom
- Aloha POS
- StayInTouch
- OPERA
- Teams / Zoom
- Microsoft Office Suite - SharePoint / Excel / Outlook / Word
Languages
ENGLISH, Fluent
Timeline
Housekeeping Manager
Skyline Lodge and Oak Steakhouse
10.2023 - Current
Assistant Housekeeping Manager
High Hampton
12.2022 - 11.2023
Housekeeping Supervisor
High Hampton
03.2021 - 12.2022
Resident Assistant
Western Carolina University
08.2019 - 05.2020
B.A. - Communication - Journalism
Western Carolina University
B.A. - Political Science
Western Carolina University
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