Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marina Cortez

Dallas,TX

Summary

Dynamic and results-driven professional with extensive experience in customer service at Holiday Inn Express Hotel Suites. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail. Skilled in cash handling and fostering team collaboration, consistently improving operational efficiency and creating welcoming environments for guests.

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Holiday Inn Express Hotel Suites
05.2023 - Current
  • Greeted guests upon arrival, ensuring a welcoming atmosphere and prompt check-in process.
  • Managed reservations using property management system, optimizing occupancy and guest satisfaction.
  • Responded to guest inquiries and requests, providing accurate information and solutions efficiently.
  • Coordinated with housekeeping and maintenance teams to address guest needs and facility issues promptly.
  • Processed payments and handled cash transactions securely, maintaining accuracy in financial records.
  • Developed knowledge of local attractions, providing guests with recommendations for enhanced experiences.
  • Implemented improved check-in procedures, reducing wait times and increasing overall operational efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Cashier

Ross Dress for Less
01.2021 - 09.2023
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Assisted in inventory management by tracking stock levels and restocking shelves as needed.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained clean and organized checkout areas to enhance customer experience.
  • Trained new cashiers on register operations and company policies to ensure consistency in service.
  • Implemented promotional displays that increased product visibility and drove sales during peak hours.
  • Collaborated with team members to streamline checkout processes, reducing wait times for customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Assistant Manager

Kfc Chicken
02.2020 - 04.2020
  • Supervised daily operations, ensuring compliance with health and safety standards.
  • Trained and mentored team members to enhance service quality and efficiency.
  • Developed and implemented process improvements to streamline food preparation workflows.
  • Coordinated inventory management, reducing waste through effective stock control practices.
  • Analyzed sales data to forecast needs and optimize staffing levels during peak hours.
  • Enhanced customer satisfaction scores by addressing feedback and resolving issues promptly.
  • Collaborated with management on strategic initiatives to boost overall store profitability.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Eastwood High School
El Paso, TX

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Problem-solving skills
  • Team collaboration
  • Verbal and written communication
  • Office organization
  • Oral and writing communication
  • Hospitality services
  • Sensitive information handling
  • Work prioritization
  • Initiative-taking
  • Complex Problem-solving
  • Issue handling
  • Problem-solving
  • Customer and client relations
  • Payment processing
  • Customer complaint resolution
  • Courteous and professional
  • Relationship building

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Holiday Inn Express Hotel Suites
05.2023 - Current

Cashier

Ross Dress for Less
01.2021 - 09.2023

Assistant Manager

Kfc Chicken
02.2020 - 04.2020

Eastwood High School
Marina Cortez