Marina Da Costa
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Progressive Insurance
06.2024 - Current
- Analyze facts of loss including photographs, diagrams, and other evidence, within complex claims to determine coverage and liability.
- Handle auto claims using the respected state guidelines to ensure state-specific accuracy - Trained in California and Oregon claims.
- Work independently and with other departments and legal representatives to make accurate and timely decisions.
- Utilize company software to order reports, share files, and provide notes for a thorough investigation.
- Deliver exceptional customer service to clients by communicating information and actively listening to concerns. Perform all customer service tasks with integrity and honesty.
- Participate in team chats, meetings, and office or branch gatherings. Assist colleagues as needed through proper communication, such as email, chat, or diaries.
- Work with colleagues on the peer-led Work Environment (WE) Team for the Thousand Oaks and Sherman Oaks locations. Advocate for a positive work life with this team by sharing ideas, attending meetings, and planning fun experiences.
- Work with colleagues as an active member of the FloEver LA team by attending meetings and events, participating in planning, and spreading the word about the calendared events.
Lead Scheduler
BrightStar Care Home Heathcare
Santa Barbara, CA
07.2022 - 06.2023
- Lead daily team meetings.
- Attend meetings in regard to customer care management, ready to discuss the agenda and information obtained.
- Act as a liaison between the scheduling department and management.
- Coordinate the schedules between staff and clients. Resolve scheduling conflicts as they occur.
- Communicate through apps, emails, and phone calls in a timely, professional manner.
- Be the point of contact for new cases.
- Report to the customer care manager all updates and any issues in need of resolution.
- Accurately input data received by various communications and outlets, and keep it current.
- Handle sensitive information with a focus on privacy and customer care.
- Take on-call shifts overnight and over the week, providing accurate and time-efficient responses as needs arise.
- Cover home care shifts as needed (day, evening, overnight).
Program and Training Specialist
Girl Scouts of California's Central Coast
Ventura, CA
01.2019 - 07.2022
- Inspect program sites and work with program team to ensure safety and adherence to Safety Activity Checkpoints and Risk Management protocols.
- Write processes and policies regarding the safety and risk management of programs and company properties.
- Stay up-to-date in certifications needed for job duties: Red Cross Instructor, NRA Chief Range Safety Officer, USA Archery Instructor Trainer, and others, as deemed necessary.
- Implemented performance management systems to track employee progress against established goals.
- Plan and the annual training and programming schedules for staff, volunteers, Girl Scouts, and other organizations.
- Develop and deliver (either directly or indirectly) member and nonmember training in a variety of categories: First Aid/CPR, archery, gun shooting positions, range safety officer, and others. Identified areas for improvement within existing training programs and provided recommendations for change.
- Develop program plans in support of the company's strategic business goals.
- Collaborate with other staff, volunteers, and program partners to develop a comprehensive plan for program enrichment and delivery, membership growth and retention, and volunteer engagement and development.
- Lead new staff training and onboarding. Certify the new staff in necessary areas.
- Be knowledgeable of trends and issues affecting youth development in outdoor experiences.
Education
Bachelor of Science - Environmental Science
University of Phoenix
OnlineSkills
- Claims investigations
- Problem-solving abilities
- Team Collaboration and Leadership
- Adaptability and Flexibility
- Project Management
- Scheduling and Planning
- Emergency Management and Safety Protocols
- Data collection and analysis
Accomplishments
- Received the "Leading by Example" company award in 2022
Certification
- Mental Health First Aid Instructor - National Council for Mental Wellbeing (2021)
- California Naturalist - Ojai Valley Land Conservancy (2018)
- Non-violent Crisis Intervention training (2015)
Timeline
Claims Adjuster
Progressive Insurance
06.2024 - Current
Lead Scheduler
BrightStar Care Home Heathcare
07.2022 - 06.2023
Program and Training Specialist
Girl Scouts of California's Central Coast
01.2019 - 07.2022
Bachelor of Science - Environmental Science
University of Phoenix
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