Marina De La Luz
Norfolk,VA
Summary
Dedicated professional eager to implement successful strategies to improve organizational efficiency. Seeking position in Business Services within Harbor Group Management Company where I can apply many skills to include but not limited to data analysis and front office. Strong communication and interpersonal skills and committed to pursuing best practices.
Overview
4
4
years of professional experience
Work History
Human Resources Specialist
Harbor Group Management Company
08.2023 - Current
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity.
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Completed projects on time and under budget while resolving complex issues.
- Interacted as needed by phone, email or in-person to provide information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Delivered clerical support by handling range of routine and special requirements.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery.
Front Desk Receptionist
Epiq Systems
07.2022 - 07.2023
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
- Kept accounts in balance and ran daily reports to verify totals.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Triaged incoming call requests to host secure call conferences.
COLLECTIONS REPRESENTATIVE
CKS Financial
02.2021 - 03.2022
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Advise customers of necessary actions and strategies for debt repayment
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Answer customer questions regarding problems with their accounts
- Record information about financial status of customers and status of collection efforts.
CUSTOMER SERVICE REPRESENTATIVE
Priority Chevrolet
04.2019 - 01.2021
- Answer customers' questions and explain available services
- Compile information, enter account information into computers, and file related forms or other documents
- Inform customers of services
- Perform teller duties as required
- Maintain customer records and follow up periodically with telephone, mail, or personal reminders of services due
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters ect
Education
High School Diploma -
JANE ADDAMS HIGH SCHOOL
Bronx, NYSkills
- Team Player
- Customer Service
- Call Center
- Interpersonal skills
- Conflict resolution
- Decision-making
- File and Records Management
- Microsoft Outlook
- Microsoft Word
- Customer Relations
- Business Administration
- Telephone Reception
- Bookkeeping Support
- Business Correspondence
References
Available Upon Request
Timeline
Human Resources Specialist
Harbor Group Management Company
08.2023 - Current
Front Desk Receptionist
Epiq Systems
07.2022 - 07.2023
COLLECTIONS REPRESENTATIVE
CKS Financial
02.2021 - 03.2022
CUSTOMER SERVICE REPRESENTATIVE
Priority Chevrolet
04.2019 - 01.2021
High School Diploma -
JANE ADDAMS HIGH SCHOOL