Marina Dikanovic
Niles,IL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Experienced Cosmetologist with a demonstrated history of working in the consumer services industry. Skilled in Sales, Management, Salons, Social Media, and Public Speaking. Strong arts and design professional with a Bachelor of Arts - BA focused in Communication and Media Studies from Northeastern Illinois University
Overview
19
19
years of professional experience
Work History
Literacy Center Assistant
Niles West High School
Skokie, IL
08.2023 - Current
- Provided support to teachers and staff by answering phones, taking messages, and responding to inquiries.
- Performed clerical duties such as filing, data entry, photocopying, faxing documents, and preparing reports.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Managed the Literacy center's online calendar system for bookings and appointments.
- Developed weekly newsletters that included information about upcoming events or news related to the center.
- Provided administrative support to the Social Studies director when needed.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Administrative Officer
DMD Custom Critical
Des Plaines, IL
03.2021 - Current
- Verified source data in accordance with departmental operating procedures and regulatory retention mandates.
- Monitored office inventory to maintain supply levels.
- Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
- Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Directed and oversaw office personnel activities.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Inventoried and ordered supplies for office.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Prepared and prioritized calendars and correspondence.
Cosmetologist
Onstage Salon & Spa
Glenview, IL
05.2005 - 09.2022
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Kept notes listing preferences and services provided to clients for quick reference.
- Evaluated client's hair and physical features to determine style and cut plans.
- Delivered roots and gloss treatment, balayage highlights and toning glaze treatment.
- Introduced customers to cutting-edge beauty trends and products where applicable.
- Responded to customer inquiries by phone, email and in person.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Operated cash registers to receive payments from patrons.
- Developed new styles and techniques.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Bleached, dyed or tinted hair using applicator or brush.
- Demonstrated and sold hair care products.
Owner
Marina & Kristina LLC
Park Ridge, IL
12.2014 - 06.2016
- Monitored office inventory to maintain supply levels.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Inventoried and ordered supplies for office.
- Prepared and prioritized calendars and correspondence.
Manager of Operations
Blo Dri Salon
Chicago, IL
03.2009 - 08.2011
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Engaged with existing and potential clients to gain insight into needs.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Tracked and replenished inventory to maintain par levels.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collected customer fees, managed refunds and provided complete sales documentation.
Education
Bachelor of Arts - Communication And Media Studies
Northeastern Illinois University
Chicago, IL05.2019
Associate of Arts - Cosmetology
Niles School of Cosmetology
Niles, IL05.2005
Some College (No Degree) - Business Administration And Management
North Park University
Chicago, ILSkills
- Proposal Writing
- CRM and Office Management Software
- Hiring and Terminations
- Vendor Relations
- Planning and Prioritization
- Policy Management
- Staff Scheduling
- Payroll Oversight
- Performance Evaluations
- Training and Coaching
- Invoicing and Billing
- Scheduling and Calendar Management
- Event Coordination
- QuickBooks
- Supply Management
- Critical Thinking
- Relationship Building
- Time Management
- Data Entry
- Flexible Schedule
- Attention to Detail
- Microsoft Office
- Strategic Planning
- Customer Satisfaction Evaluation
Languages
Serbian
Professional
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Literacy Center Assistant
Niles West High School
08.2023 - Current
Administrative Officer
DMD Custom Critical
03.2021 - Current
Owner
Marina & Kristina LLC
12.2014 - 06.2016
Manager of Operations
Blo Dri Salon
03.2009 - 08.2011
Cosmetologist
Onstage Salon & Spa
05.2005 - 09.2022
Bachelor of Arts - Communication And Media Studies
Northeastern Illinois University
Associate of Arts - Cosmetology
Niles School of Cosmetology
Some College (No Degree) - Business Administration And Management
North Park University
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