Christopher Dublin
Buckeye,AZ
Summary
A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Delivery Truck Driver
West Valley Rock / Otto Trucking
Buckeye, AZ
03.2023 - Current
- Transported landscaping rocks, sand, and boulders to customers in a timely and efficient manner.
- Loaded dump truck with materials from site stockpile, ensuring proper weight distribution and safety regulations were followed.
- Unloaded materials at job sites according to instructions provided by supervisors.
- Inspected truck and trailer before and after trips and completed basic maintenance for optimal performance.
- Conducted daily DOT pre-trip inspections according to the set checklist.
- Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations
- Communicated with dispatchers regarding pickup and delivery times as well as to receive updates, communicate efficient routes, and convey delays.
- Positioned blocks and tarps to secure load for transit and prevent materials loss.
Water Truck Driver and Pipe Layer
Redpoint
Phoenix, AZ
03.2023 - 08.2024
- Drive tank truck to transport and provide water for use on construction job site. Apply water for compaction and dust control.
- Handled assembly and installation of underground piping, fittings, and valves for storm drains and water mains.
- Operated backhoe to dig trenches for water and sewer pipe.
- Graded and leveled trench bases using tamping machines and hand tools.
- Assessed pipes to ensure zero leakage and proper functionality.
Customer Service Lead
Super Home Warranty
San Francisco (Remote), CA
01.2022 - 02.2023
- Oversaw 10 customer service representatives
- Coached, monitored, and motivated new agents to boost performance and enhance job knowledge.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Established positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Implemented company processes to effectively resolve customer service issues.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Consulted with customers regarding needs and addressed concerns.
Technical Support Representative
Asurion
Phoenix, AZ
08.2014 - 01.2022
- Technical Support Representative 08/2014 - 12/2019 and 02/2021 - 01/2022
- Resolved product issues and shared benefits of new technology. Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Trained new employees and explained protocols clearly and efficiently.
- Supported customers having data connectivity issues.
- Provided thorough support and problem resolution for customers.
- Researched, resolved, and followed up on customer issues.
- Created new accounts, reset passwords, and configure access for users.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Troubleshot and resolved web application issues escalated from customer support and other departments with a 100% success rate.
Supervisor
Asurion
Phoenix, AZ
12.2019 - 02.2021
- Promoted to a leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Coached and mentored 15 staff members through constructive feedback to develop long-term career goals.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives, and communication goals.
- Evaluated employee performance, identified areas of improvement, and communicated plans to employees.
- Conducted evaluations and reviews.
- Coached and mentored staff members through constructive feedback to develop long-term career goals.
Education
High School Diploma -
Newark Technical Career Center
2005
Skills
- CDL Class A Driver
- Clean Driving Record
- Traffic Laws and Regulations
- Vehicle Safety and Maintenance
- Delivery and Shipment Records
- Troubleshooting proficiency
- Supervisory skills
- Strong leader
- Staff training and development
- Exceptional multi-tasker
- Computer Proficient
- Cheerful and energetic
- Excellent communication skills
- Strong lead development skills
- Goal-oriented
- Perfect attendance record
- Reliable and dependable
Timeline
Delivery Truck Driver
West Valley Rock / Otto Trucking
03.2023 - Current
Water Truck Driver and Pipe Layer
Redpoint
03.2023 - 08.2024
Customer Service Lead
Super Home Warranty
01.2022 - 02.2023
Supervisor
Asurion
12.2019 - 02.2021
Technical Support Representative
Asurion
08.2014 - 01.2022
High School Diploma -
Newark Technical Career Center
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