Retail Associate
Macy's
Brea, CA
09.2023 - 01.2024
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Operated cash register to process payments from customers.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Greeted customers and provided excellent customer service.
- Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Assisted with special projects such as reorganizing the store layout or launching new products.
- Answered questions about current promotions and resolved issues according to store policies.
- Performed price checks on items requested by customers.
- Resolved customer complaints in a professional manner.
- Processed online orders and ensured timely delivery of items.