MARINA GAINES
Hopewell In-Home Senior Care
Morriston,FL
2
Languages
12
years of professional experience
Work History
Home Health Aide
9 Months- Provided personal care assistance to enhance comfort and mobility for seniors.
- Developed and maintained individualized care plans tailored to each client's needs.
- Implemented safety measures in home environments, reducing risk of accidents or injuries among clients.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Home Health Aide
2 Years 11 Months- Supervised and documented client behaviors, promptly communicating concerns to case managers.
- Fostered companionship and mental stimulation, contributing to enhanced patient well-being.
- Ensured hygienic and safe living environments for clients' comfort and security.
- Responded effectively to emergency situations, maintaining strict adherence to HIPAA regulations.
Environmental Service Room Ambassador
2 Years 1 Month- Clean and sanitize assigned areas regularly, following protocols.
- Use proper cleaning agents for disinfection according to guidelines.
- Dispose of medical waste as required by regulations.
- Inspect facilities for cleanliness and report issues to supervisor.
- Ensure safety by following procedures and wearing PPE.
Home Health Aide
3 Months- Transported clients to medical appointments and to complete errands.
- Documented patient status and reported changes in care needs.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Utilized universal precautions and infection control principles in all aspects of care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with personal hygiene task and completed basic household chores.
Home Health Aide
5 Months- Tracked and communicated client progress through observation and discussions.
- Guided personalized exercise and rehabilitation for client well-being.
- Monitored client behavior and alerting the case manager and documenting any concerns.
- Provided compassionate emotional support and guidance to patients and families in healthcare processes.
Customer Service Representative
4 Months- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Returned customer calls and responded to inquiries and complaints.
Youth Care Worker
1 Year- Developed positive rapport with youth while serving as role model to create safe, caring environment.
- Conducted intake services by completing necessary paperwork, providing youth with overview of program services and placing youth into shelters and facilities.
- Identified early warning signs of emotional and developmental problems in children such as extreme hyperactivity and excessive fears and worries.
Cashier
3 Years 7 Months- Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Processed cash register transactions on POS and provided correct change.
- Received feedback and complaints while demonstrating exceptional customer service.
Agricultural Worker
5 Months- Handled pruning and training tasks for crops requiring support structures such as Pothos and Orchids.
- Monitored irrigation systems to verify proper moisture levels and prevent rot.
- Transplanted seedlings and full-grown plants to assigned locations via manual and powered methods.
- Applied pest control measures to eliminate invasive and harmful species.
Education
Medical Assistant
- Home Health Aide
High School Diploma
Skills
Patient care
Meal preparation
Personal hygiene assistance
Feeding assistance
Vital signs monitoring
Housekeeping
First aid and safety
Mobility support
Documentation
Emotional support
Customer service
Customer satisfaction
Patience and composure
Guest services
Team collaboration
Problem resolution
Customer complaint resolution
POS system operation
Refunds and exchanges
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Home Health Aide
Hopewell In-Home Senior Care
11.2025 - CurrentRead More
Environmental Service Room Ambassador
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03.2023 - 04.2025Read More
Home Health Aide
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06.2022 - 05.2025Read More
Home Health Aide
Ennis Healthcare Solutions LLC
11.2021 - 02.2022Read More
Home Health Aide
American In-Home Care
05.2021 - 10.2021Read More
Customer Service Representative
JOANN Fabrics And Crafts
06.2020 - 10.2020Read More
Youth Care Worker
Vighter Medical Group
09.2018 - 09.2019Read More
Cashier
JOANN Fabrics And Crafts
03.2015 - 10.2018Read More
Agricultural Worker
Costa Farms
09.2014 - 02.2015Read More
Florida Technical College
Medical Assistant
Read More
ACTIVA TRAINING
from Home Health Aide
Read More
Miami Southridge Senior High
High School Diploma
Read More