- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Running- To clear my mind and help start the day right and on a positive attitude
- Playing Sports-volleyball,track,softball,soccer
- Gardening
Marina Garcia-Hernandez
Sierra Vista,AZ
Summary
Proven ability to enhance guest satisfaction through effective communication and personalized service. Skilled in bookkeeping and inventory oversight, consistently maintaining organized operations while training new staff to uphold high service standards.ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Agent
Landmark Hospitality
07.2025 - Current
- Answered phone inquiries, providing information about services and amenities.
- Maintained accurate guest records using property management software.
- Run finances for every night,End of the month finances, Beginning of the month finances
- Addressed guest concerns promptly, improving overall satisfaction levels.
- Processed payments and handled cash transactions securely and accurately.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Maintained clean and organized front desk areas to uphold polished company image.
- Adapted quickly to changing demands in fast-paced environment while maintaining quality service.
Food Service Worker
Landmark Hospitality
07.2025 - Current
- Prepared and served food items according to safety and sanitation guidelines.
- Assisted in inventory management by restocking supplies and maintaining storage areas.
- Operated kitchen oven efficiently and safely.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Managed inventory levels to prevent shortages and reduce waste.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Cross-trained in kitchen positions to support and help the teamand meet customer needs and demands.
Education
High School Diploma -
Center For Academic Sucess
Sierra Vista, AZ05-2025
Skills
- Hospitality services
- Time management
- Credit and cash payments
- Oral and written communications
- Guest accommodations
- Listening skills
- Front desk management
- Microsoft Office
- Training and mentoring
- Inventory oversight
- Bookkeeping
- Safety and security procedures
Certification
- Certified in First aid ,CPR, AED. NationalCPRFoundation
08.08.2025-08.08.2027
Interests
Timeline
Front Desk Agent
Landmark Hospitality
07.2025 - Current
Food Service Worker
Landmark Hospitality
07.2025 - Current
High School Diploma -
Center For Academic Sucess