Marina Geren
Lawrenceville,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Customer Support Representative
Transcom USA
04.2024 - Current
- Managed approximately 50-70 incoming calls daily from customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Educated customers on product features and usage, enhancing their overall experience and satisfaction.
- Exceeded performance metrics by consistently providing high-quality support to clients.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Implemented time-saving techniques that allowed more efficient handling of high call volumes during peak periods.
Office Administrative Assistant
NB Moonwalks, LLC.
12.2017 - 04.2024
- Responsible for managing all office administration tasks remotely & in office, ensuring smooth operations and enabling the team to concentrate on their respective responsibilities.
- Provided exceptional remote customer service through email, phone, and chat, maintaining a customer satisfaction and fostering long-term client relationships.
- Maintained and updated customer databases remotely, ensuring accurate records.
- Efficiently coordinated remote office tasks such as scheduling appointments, managing remote mail, and facilitating online meetings, enhancing overall remote office efficiency.
- Generated Bills of Lading (BOLs) and shipping labels for outgoing orders, as well as created pickup forms for local customer pickups.
- Automated Facebook posts and scheduled outgoing weekly emails to support advertising initiatives.
Front Office Receptionist
Inflatables Games, Inc.
03.2012 - 12.2017
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Assisted with customer orders and inquiries, aiding customers in identifying the products required or refining specifications to meet customer needs.
- Facilitated product pickups and shipments, overseeing the completion of essential documents to ensure a seamless and proper pickup or shipping process.
- Consistently maintained the website by adding new products and updating product information to ensure it remained current and informative.
Education
High School Diploma -
Texas Virtual Academy
New Braunfels, TX05.2013
Skills
- Customer Success Management
- Data Management
- Attention to Detail
- Teamwork and Collaboration
- Customer Service
- Microsoft Windows and Office
- Call Center Operations
- 75 WPM
- Problem-solving skills
- Gathering information
- Policies and Procedures Adherence
Timeline
Customer Support Representative
Transcom USA
04.2024 - Current
Office Administrative Assistant
NB Moonwalks, LLC.
12.2017 - 04.2024
Front Office Receptionist
Inflatables Games, Inc.
03.2012 - 12.2017
High School Diploma -
Texas Virtual Academy
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