Marina gjorgjijoska
Ocean Township,NJ
Summary
Professional and enthusiastic food server with over three years of experience serving food in busy restaurants and banquets. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Server
Mr. Greek
Belmar
07.2022 - Current
- Greeted customers, answered questions and recommended specials
- Operated POS terminals to input orders, split bills and calculate totals
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Completed opening and closing checklists to ensure smooth restaurant operations
- Served food and beverages promptly with focused attention to customer needs.
Server
REYLA
Asbury Park
10.2022 - 07.2023
- Operated POS terminals to input orders, split bills and calculate totals
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Trained new employees on restaurant procedures
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Developed strong and lasting resident relationships
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Event and Catering Coordinator
You Need Pie
Estes Park
01.2021 - 07.2022
- Oversaw event logistics, venue scheduling and accommodations
- Planned, coordinated and executed weddings and special events
- Produced contracts and invoices for events and monitored fee collection
- Coordinated vendors, timelines and budgets for events
- Oversaw work of up to 5 staff seamlessly executing professional events
- Executed scheduling, logistics and follow-ups with event staff
- Assisted customers with food selection, inquiries and order customization requests
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences
- Resolved problems or concerns to satisfaction of involved parties
- Oversaw food preparation, production and presentation according to quality standards
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Server Supervisor
You Need Pie
Estes Park
04.2019 - 12.2020
- Investigated and resolved complaints regarding food quality, service or accommodations
- Verified and confirmed staff schedules to properly cover shifts
- Trained new servers on company policies, procedures, and best practices for exceptional guest service
- Provided cross and ongoing training to help servers and wait staff improve skills
- Provided information about menu selections and made recommendations
- Oversaw food preparation and safety protocols
- Motivated staff through acknowledgment of hard work and achievements
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Served orders by picking up and delivering customers' choices from bar and kitchen
- Delegated work to staff, setting priorities and goals
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Education
Bachelor of Arts - English Language and Literature
Faculty of Pedagogy
Skills
- Decision Making
- Teamwork
- Time Management
- Ability to Work Under Pressure
- Ability to Multitask
- Fast Learner
- Friendly and Outgoing Attitude
- Excellent Customer Service Skills
- Communication Skills
- Conflict and Complaint Resolution
- Strong Work Ethic
- POS Operations
Timeline
Server
REYLA
10.2022 - 07.2023
Server
Mr. Greek
07.2022 - Current
Event and Catering Coordinator
You Need Pie
01.2021 - 07.2022
Server Supervisor
You Need Pie
04.2019 - 12.2020
Bachelor of Arts - English Language and Literature
Faculty of Pedagogy
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