Marina Guenther
Phoenix,Arizona
Summary
Experienced Omni-Channel Manager with a successful track record of influencing, implementing, and driving results. Capable of developing and executing strategies to optimize customer experiences across multiple channels. Skilled in analyzing market trends and consumer behavior to identify growth opportunities and enhance business performance. Demonstrates strong leadership abilities, collaborating effectively with cross-functional teams and stakeholders to achieve organizational objectives. Committed to delivering exceptional customer service and cultivating long-term client relationships.
Overview
8
8
years of professional experience
Work History
Personal Styling Program Manager
Nordstrom
Scottsdale, AZ
07.2022 - 06.2024
- #1 Stylist team for 2022, 2023 and YTD 2024, Top Relationship selling and Loyalty cards
- Partnership with Divisional leaders and Buyers/planners to support in store engagement
- Led the store and SW region in digital selling
- Styling team finished 2022 being 28% of the stores total volume leading us to our biggest year ever, $162 Million
- Led as the stores teacher for digital customer book outreach and styleboards/style links
- Partner with Digital Sales team to create new tools to drive top line sales
- Teach new hire selling classes and Teach new stylist training classes quarterly
- Promoted 9 stylist assistants to selling associates
- Promote and recruit new stylists
- Launched a sales person video program in store
- Lead multiple social media sellers to become part of our companies public social media engagement program
- Plan, Sell and Promote in store events to drive in store traffic and top line sales
Department Manager Men’s Clothing/Furnishings
Nordstrom
Scottsdale, AZ
08.2021 - 07.2022
- Promoted the department volume to the #6 ranked Men’s Department company wide
- Implemented new stockroom standards
- Taught digital customer book outreach with styleboards/stlyelinks( in store to online shopping)
- Implemented new hire suit training which drove employee retention
Assistant Department Manager Designer Shoes
Nordstrom
Dallas, TX
06.2020 - 08.2021
- Facilitated specialty customer orders, product reservations and in store luxury appointments
- $16 Million dollar department and #1 designer department
- Chanel business focus; ending 2020 #1 Chanel volume company wide
- Partner with out of state customers to drive top volume
Assistant Department Manager Womens Shoes
Nordstrom
Dallas, TX
08.2019 - 06.2020
- $15 million dollar department and #1 shoe floor in the company
- Maintained Shoe 5 point standard for top customer experience
- Taught new selling techniques and building relationships implementing new company technologies
- Drove company credit relationships to become #1 department
Service Experience Representative/ Independent Stylist Coordinator
Nordstrom
Dallas, TX
06.2018 - 08.2019
- Researched customer transaction history, account history and retrieve lost customer information
- Established relationships with customers based on extending myself and building trust
- Leader in New Hire training and selling store services
- Manage new independent stylist business/recruit new contacts
- Schedule and facilitate all independent stylist in store appointments
Store Manager
Volcom
Allen, TX
07.2017 - 05.2018
- Opened the brand new location in Allen, Tx at the Allen Premium Outlets
- We built our team from the ground up focusing on our Brand image and creating our own store environment
- We maintained above company standard KPIs and conversion
- Taught how to build new customer relationships
Store Manager/ Assistant Manager
O’Neill
Grapevine, TX
05.2016 - 07.2017
- Ran profit through low shrink
- Managed & Maintained top KPIs
- Regular communication to buying office
- Left the business with a 5% increase over the 2017 year
Education
Fashion Industry Essentials Certificate -
Parsons School of Design
Marketing/ Advertising under Communications College - Communications
University of Texas at Arlington
05.2015
Basics for Merchandising/ Buying Associates -
TCC
07.2013
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Team leadership and direction
- Process Improvement
- Decision-Making
- Team Leadership
- MS Office Applications
- Training and Development
- Work Planning and Prioritization
- Data Collection & Research
- Flexible and Adaptable
- Customer Service
- Relationship Building
- Public Speaking
- Good Judgment
- Scheduling and Planning
- Budgeting and Resource Management
- Team Development
- Performance monitoring
- Revenue Growth
- Event Planning and Execution
- Vendor Management
Accomplishments
Awarded Most Curious & Ever Changing Manager for Q4 2020.
Awarded Top Teaching Selling Manager for Q3 2022.
References
- Carly Frost, Customer Relationship Banker at Comerica, 207-299-3943, cfrosty09@gmail.com
- Heather Wells, Nordstrom Rack Store Manager, 925-348-3126, heather.wells@nordstrom.com
Timeline
Personal Styling Program Manager
Nordstrom
07.2022 - 06.2024
Department Manager Men’s Clothing/Furnishings
Nordstrom
08.2021 - 07.2022
Assistant Department Manager Designer Shoes
Nordstrom
06.2020 - 08.2021
Assistant Department Manager Womens Shoes
Nordstrom
08.2019 - 06.2020
Service Experience Representative/ Independent Stylist Coordinator
Nordstrom
06.2018 - 08.2019
Store Manager
Volcom
07.2017 - 05.2018
Store Manager/ Assistant Manager
O’Neill
05.2016 - 07.2017
Fashion Industry Essentials Certificate -
Parsons School of Design
Marketing/ Advertising under Communications College - Communications
University of Texas at Arlington
Basics for Merchandising/ Buying Associates -
TCC