Marina Hernandez
Cape Coral,FL
Summary
Dedicated caregiver with experience at Quality Home Health Agency, skilled in patient care and customer service. Proven ability to enhance client well-being through compassionate support and effective communication. Adept at managing documentation and ensuring compliance, while fostering strong relationships to improve service reliability. Committed to delivering exceptional care and satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
HHA/Caregiver
Quqlity Home Health Agency
Cape Coral, FL
08.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored and recorded vital signs, reporting changes in health status to healthcare team.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications as prescribed, adhering to safety protocols.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Cahier/Customer Service Representative
Lowe's Home Improvement
Cape Coral, FL
10.2022 - 08.2025
- Managed point-of-sale systems to ensure accurate and timely processing of customer transactions.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer and balanced at shift end.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints quickly to enhance satisfaction levels.
Import Traffic Coordinator
Import Traffic Coordinator
Port Everglades FL
03.2011 - 04.2017
- Coordinated inbound and outbound shipments to optimize delivery schedules and reduce delays.
- Implemented process improvements to enhance accuracy in tracking shipments and inventory levels.
- Developed relationships with carriers to negotiate best rates and improve service reliability.
- Managed documentation for compliance with import regulations, ensuring adherence to legal standards.
- Streamlined communication between departments, enhancing collaboration on cross-functional projects.
- Reduced delays by closely monitoring cargo movements and proactively addressing potential issues.
- Enhanced on-time deliveries with effective communication between drivers, dispatchers, and customers.
Education
Bachelor of Science - Human Biology
Rutgers University
New Brunswick, New Jersey, NJ06-1985
Skills
- Patient careRetail sales transactions
- Customer service
- Payment card processing
- Writing skills
- Documantation
Certification
- HHA - Home Health Aide
Languages
English
Spanish
Native or Bilingual
Timeline
HHA/Caregiver
Quqlity Home Health Agency
08.2025 - Current
Cahier/Customer Service Representative
Lowe's Home Improvement
10.2022 - 08.2025
Import Traffic Coordinator
Import Traffic Coordinator
03.2011 - 04.2017
Bachelor of Science - Human Biology
Rutgers University