MARINA HOLDER
Farmers Branch,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Lead Sales Consultant
CARMAX
06.2020 - 06.2023
- Analyzed customers situation and recommend solutions tailored to customers needs
- De-escalating calls and providing customer with tailored recommendations
- Notating actions taken during call and solutions provided for customer initial concern
- Taking escalated calls at high volume effectively and professionally
- Provide customers with clear understanding of services that aligns with their needs
- Staying up to date with companies products and services
- Working with multiple systems on dual monitors (Sales Force, Microsoft, Citrix, Ignition, Cresta, Kronos, Teams etc.) to properly assist customers with wants and needs
SALES CONSULTANT
CARMAX
11.2019 - 05.2020
- Assist customer with going over results for applications submitted online.
- Achieved quarterly and annual sales goals
- Engaged in sales calls to assist customers with finding vehicle and progressing customers
- Called customer back to take payments or set up payment plans
- Assist customer with pre-approval applications and effectively explaining next steps
- Increased overall revenue 10% from sales through effective salesmanship and great negotiation skills
- Evaluated customer purchase requirements and recommended best-fit company offerings
- Achieved top performance by strategically adapting to rapidly changing, competitive environment
PROJECT MANAGER
ARIZONA LIGHTING SALES INC
12.2017 - 10.2019
- In charge of obtaining accurate shipping information and providing it to customer and being sure to color code information received in project file for co-workers view
- Completing random projects and assignments before deadline
- Assigned half million dollar projects to manage and see through
- In charge of accurately entering hundred dollar orders on dual screens
- Being available via phone and email when customer needs assistance
- Worked with key stakeholders to develop clear understanding of business needs
CUSTOMER SERVICE REPRESENTATIVE
State Farm Mutual Automobile Insurance Company
02.2014 - 12.2017
- Collected customers information on dual monitors while sometimes calming down the customer from traumatic situations
- Addressed the customers needs in a timely and professional manner
- Insuring my customers that their situation was important by showing empathy and being efficient
- Promoted to Team lead as I took on the responsibilities of daily reports and making sure my teams numbers were beyond average score
CASHIER/CUSTOMER SERVICE
TACO BELL
01.2013 - 03.2015
- Collected customer service feedback and created process to exceed customer satisfaction
- Address customer service inquiries in timely and accurate fashion
- Developed effective relationships through clear communication
Education
High School Diploma -
Compadre High School
Tempe, AZ05.2013
Skills
- Skilled Collaborator
- Committed High Achiever
- Effective Cross Functional
- Communicator
- Computer Proficiency
- Typing speed
- Solution Oriented Professional
- Maintaining organization under pressure
Accomplishments
- Acknowledged for having top progression for 5 weeks in a row
- Top performer for 5 consecutive months
- Acknowledged for accurately and successfully helping the most customers during the busiest time of the year
Timeline
Lead Sales Consultant
CARMAX
06.2020 - 06.2023
SALES CONSULTANT
CARMAX
11.2019 - 05.2020
PROJECT MANAGER
ARIZONA LIGHTING SALES INC
12.2017 - 10.2019
CUSTOMER SERVICE REPRESENTATIVE
State Farm Mutual Automobile Insurance Company
02.2014 - 12.2017
CASHIER/CUSTOMER SERVICE
TACO BELL
01.2013 - 03.2015
High School Diploma -
Compadre High School