Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marina Jaimes

Riesel,TX

Summary

Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.

Overview

8
8
years of professional experience

Work History

Front Office Receptionist

Ascension Urology
09.2022 - 06.2023
  • Managed front desk operations, providing exceptional customer service to visitors and clients.
  • Coordinated appointment scheduling, ensuring efficient use of office resources.
  • Maintained accurate records of incoming and outgoing correspondence for streamline.
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
  • Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.

Front Office Coordinator

Acer Wood Dental
01.2022 - 09.2022
  • Coordinated front office operations, ensuring efficient communication and streamlined processes.
  • Managed scheduling and appointment systems to optimize staff availability and client services.
  • Developed training materials for new hires, enhancing onboarding experience and operational efficiency.
  • Oversaw inventory management of office supplies, maintaining adequate levels and reducing costs.
  • Collaborated with cross-functional teams to address client concerns, ensuring high satisfaction rates.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.

Universal Teller

Members Choice Federal Credit Union
12.2020 - 07.2021
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Organized, stocked and maintained teller window area.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Stocked supplies for customers and personal teller station.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Calculated fees due, interest and change for customer transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintained friendly and professional customer interactions.
  • Wrote and distributed customer correspondence.
  • Handled various accounting transactions.

Sales Associate

Stanton Optical
09.2019 - 10.2020
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained records related to sales, returns and inventory availability.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Tracked stock using company inventory management software.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Developed, marketed and sold full range of products and support services.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Team Lead

Cabela's
03.2018 - 02.2019
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Tracked receipts, employee hours and inventory movements.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
  • Designed strategic plan for component development practices to support future projects.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
  • Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Coached team members in techniques necessary to complete job tasks.

Team Lead

The Children's Place
11.2017 - 03.2018
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Maintained records related to sales, returns and inventory availability.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Tracked stock using company inventory management software.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Developed, marketed and sold full range of products and support services.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Prepared large cash deposits with zero discrepancies.

Early Childhood Educator

Central Faith
10.2016 - 10.2017
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Promoted sensory development by providing access to different textures.
  • Instructed students on interpersonal skills and basic emotional communication.
  • Taught students basic academic, behavioral and social skills.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Sales Associate

The Children's Place
06.2015 - 10.2016
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Maintained records related to sales, returns and inventory availability.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Tracked stock using company inventory management software.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Developed, marketed and sold full range of products and support services.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Prepared large cash deposits with zero discrepancies.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Processed product returns and assisted customers with other selections.
  • Solved customer challenges by offering relevant products and services.

Education

High School Diploma -

Riesel School
Riesel, TX
06.2015

Skills

  • Spanish speaking
  • Relationship building and management
  • Compliance, banking laws and regulations
  • Accounting systems and software
  • Cheerful
  • Cash Handling
  • Financial services
  • Excellent time management skills
  • Rapid data entry skills
  • Savvy relationship-builder
  • Sales expertise
  • Math aptitude

Timeline

Front Office Receptionist

Ascension Urology
09.2022 - 06.2023

Front Office Coordinator

Acer Wood Dental
01.2022 - 09.2022

Universal Teller

Members Choice Federal Credit Union
12.2020 - 07.2021

Sales Associate

Stanton Optical
09.2019 - 10.2020

Team Lead

Cabela's
03.2018 - 02.2019

Team Lead

The Children's Place
11.2017 - 03.2018

Early Childhood Educator

Central Faith
10.2016 - 10.2017

Sales Associate

The Children's Place
06.2015 - 10.2016

High School Diploma -

Riesel School

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