Summary
Overview
Work History
Education
Skills
Timeline
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Marina Jimenez

Santa Teresa,NM

Summary

Customer service professional with experience in retail, sales, and billing support. Skilled in problem-solving, service adjustments, and product merchandising. Recognized for providing excellent customer experiences, contributing to business success, and adapting to dynamic demands. Consistently performed at a high level, leading to career achievements.

Overview

6
6
years of professional experience

Work History

Chat Support Billing Representative

Spectrum
El Paso, TX
10.2023 - Current
  • Resolved customer inquiries related to billing issues promptly.
  • Maintained detailed records of billing information in the company's database.
  • Followed up with customers on past due balances via phone or email communication.
  • Provided technical assistance to clients regarding billing procedures and policies.
  • Generated invoices for services rendered according to established guidelines.
  • Maintained accurate records of all customer interactions and transactions.
  • Responded promptly to customer requests or inquiries about their bills or payment statuses.

Retail Stock Associate

Under Armour
Canutillo, Texas
07.2022 - 10.2023
  • Replenished supplies such as bags, tags, tissue paper, when needed.
  • Maintained inventory levels by restocking shelves and rotating stock.
  • Utilized hand-held scanners to perform cycle counts throughout the day.
  • Executed price changes on store items as directed by management.
  • Inspected incoming shipments for damages or discrepancies.
  • Assisted with training new staff members on retail operations processes.

Retail Stock Associate

GUESS Factory
Canutillo, Texas
06.2021 - 06.2022
  • Kept informed about new products arriving at the store on a regular basis.
  • Organized displays to attract customers and promote sales.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Participated in team meetings and training sessions.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.

Shift Lead Manager

Little Caesars
El Paso, TX
06.2019 - 06.2021
  • Monitored performance of staff to ensure quality standards were met.
  • Trained new employees on procedures, policies, and job functions.
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Ensured proper stock levels were maintained throughout the shift.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Managed cash drops, handled employee absences, and resolved shift-related issues.

Education

Bachlors - Art History

New Mexico State University
Las Cruces, NM
12-2026

Associates - Elementary Education

Dona Ana Community College
Sunland Park, NM
12-2024

Skills

  • Customer service and billing assistance
  • conflict resolution
  • Multitasking and problem solving
  • Effective communication
  • Sales and Product mechandising
  • Inventory management
  • Technical support and troubleshooting
  • Heavy lifting
  • Cleaning procedures

Timeline

Chat Support Billing Representative

Spectrum
10.2023 - Current

Retail Stock Associate

Under Armour
07.2022 - 10.2023

Retail Stock Associate

GUESS Factory
06.2021 - 06.2022

Shift Lead Manager

Little Caesars
06.2019 - 06.2021

Bachlors - Art History

New Mexico State University

Associates - Elementary Education

Dona Ana Community College

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Marina Jimenez