Marina J. Sylva
Victoria,TX
Summary
To obtain a position within a dynamic organization that allows for upward mobility and responsibility. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Logistics Associate
Caterpillar Inc
09.2021 - 10.2024
- Delivered products to delivery line, drove tugger with 4 trailers, delivered to cage kits and manufacturing line for super large excavators and large wheel loaders
Production Line Operator
Caterpillar Inc
12.2018 - 10.2019
- Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines
- Assisted in training new hires on machine operation procedures, ensuring they were well-prepared for their roles as Production Line Operators
- Demonstrated adaptability in handling multiple tasks simultaneously, effectively managing workloads during peak production periods or workforce shortages
- Improved production efficiency by implementing standardized operating procedures and closely monitoring performance
- Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified
Client Advocate
Mid-Coast Family Services
01.2018 - 12.2018
- Determine eligibility of persons applying to receive assistance from agency resources
- Monitor clients, file paperwork, install data in system
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns
- Evaluated performance metrics regularly, identifying areas for improvement and implementing necessary changes for better results
- Managed a diverse portfolio of clients, tailoring advocacy strategies to suit individual needs and preferences
- Delivered informative presentations to prospective clients on services offered, resulting in increased business opportunities
Operator, Stock Clerks- Stockroom, Warehouse
Wal-Mart
01.2018 - 12.2018
- Hired as setup crew for remodeling worked in warehouse distributing product to store
- Directed to apparel to work as operator answer/transfer calls
- Assisting customers when needed
- Provided on-the-job training to newly hired workers and team members
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects
Control Center
Victoria Regional Juvenile Justice Center
07.2014 - 04.2015
- Would receive calls in refers to releasing or receiving arrivals
- Proceed to processing paperwork notify the supervisor for units
- Answering all calls coming into control center
- Observation of all units and location
- Conducted thorough investigations into incidents or breaches, identifying root causes and implementing solutions to prevent recurrence
- Continuously improved processes through regular review of existing procedures, identifying areas for optimization or enhancement
- Identified potential risks and vulnerabilities through thorough analysis of control center operations
- Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs
Office Clerk/ Representative (CSR)
Capgemini
01.2010 - 12.2011
- Collect, sort, distribute deliveries
- Process and prepare documents, operating calculators or computers to work with pay records, invoices, balance sheets
- Facilitate payments for bills and phone orders
- Responded to inquiries from callers seeking information
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike
- Maintained an organized and clean office environment to boost staff productivity and overall morale
- Prepared and edited documents to produce precise, accurate and professional communication
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Increased customer satisfaction by addressing and resolving complaints in a timely manner
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction
Education
5 Years of College -
Victoria College
Victoria, TX07.2011
High School Diploma/GED -
Victoria College
Victoria, TX07.1993
Skills
- General Office Skills
- Microsoft Office Software
- Team building
- Client relations
- Training and leadership
- Attention to detail
- Reliability
- Good communication
- Decision making
- Complaint handling
- Organization
- Problem-solving
Additional Information - Experience
20 Years - Customer Service Representative working accounts processing payments and orders, 9 Years - working in Hospitals, Nursing Homes and Home Health Care as well as Private Sitting, 5 Years – Receptionist Welcoming and directing visitor
Timeline
Logistics Associate
Caterpillar Inc
09.2021 - 10.2024
Production Line Operator
Caterpillar Inc
12.2018 - 10.2019
Client Advocate
Mid-Coast Family Services
01.2018 - 12.2018
Operator, Stock Clerks- Stockroom, Warehouse
Wal-Mart
01.2018 - 12.2018
Control Center
Victoria Regional Juvenile Justice Center
07.2014 - 04.2015
Office Clerk/ Representative (CSR)
Capgemini
01.2010 - 12.2011
High School Diploma/GED -
Victoria College
5 Years of College -
Victoria College
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