Marina Kaleny

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target.
• Manage and support stock levels through direct communication with key business departments to maximize full price selling and maintaining a high sell through, as well as alignment with new product launches.
• Reviewing the key indicators to identify problems, concerns, and opportunities for improvement by providing in the moment coaching and direction to the team in order to achieve sales and operational goal.
• Assisting in overseeing the staff during daily operations of all retail locations to ensure adherence to the company and department policies and procedures by all staff.
• Helping the customer make selections by building customer confidence. Offering suggestions and opinions.
• Assisting in training of staff according to the policies outlined in employee and department handbooks. This includes pos training, rules and regulations, and department procedures.
• Providing feedback to the General Manager and at the moment coaching to reward good behavior or to redirect when needed to achieve sales goal.

● Work with the Store Manger to drive and maximize sales performance to consistently achieve the overall sales budget objectives, while ensuring operational integrity and monitoring monthly profitability.

● Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided.

● Manage and support stock levels through direct communication with key business departments to maximize full price selling and maintaining a high sell through, as well as alignment with new product launches.

● Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and seasonal strategy by partnering with the appropriate internal departments for product support.

● Clearly understands company set KPI's and exhibits the ability to identify strategies when performance standards are not met.

● Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities.

● Partner with the Store Manger to recap monthly store performance in end-of-month format and report current business trends to cover every aspect of the business, including competitor performance.

● Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target.

● Support the Store Manger with monthly coaching/counseling sessions with associates to review performance and provide timely feedback.

● Prepare and Create the weekly Schedule for the Associates and maintain the timesheet

• Streamlined store inventory management through meticulous organization and accurate record-keeping of high-value items.
• Educated clients on proper jewelry care techniques to preserve the longevity and beauty of their investments.
• Showcased intricate craftsmanship of fine jewelry pieces through detailed product demonstrations, emphasizing unique features and benefits.
• Implemented a comprehensive loss prevention strategy by conducting regular audits of inventory and refining operational procedures as needed.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

● Build a high-performance selling environment that Dares to exceed shopper expectations and Delivers an exceptional experience at all times.

● Ensure brand philosophy and the SPARK experience are being fostered in all guest interaction

● Lead and inspire a team that is accountable for both individual and overall store performance

● Provide coaching and feedback in the moment to drive KPI goal achievement . .

● Maintain a leadership presence on the sales floor, participate in team selling to maximize sales opportunities

● Maintain awareness of current product launches and promotions, support company initiatives

● Cultivate a solid customer/client base through customer engagement and build relationships

● Always maintain a keen awareness of clients to deliver a world class shopping experience and control loss prevention

● Build a high performing team by recruiting, retaining, training and developing top talent

● Build a bench of qualified talent to cultivate and support an environment of internal mobility

● Continuously network to create a community of potential talent for regular and seasonal hiring needs

● Utilize divisions of responsibility (talent, brand, operations and fan experience) to ensure timely implementation of visual merchandising directives, operationally sound processes, and continuously grow and develop talent

• Supervised daily operations by directing customer service, inventory and sales operations.
• Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
• Conducted inventory analysis to determine optimal stock levels.
• Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.