Marina Kastor
Nokomis,FL
Summary
Enthusiastic and reliable. Takes pride in providing excellent customer service and creating memorable experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server/Bartender
The Highlands Grill And Country Club
05.2023 - 03.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Shift Lead
Funky Fresh Boba Tea Co.
09.2022 - 05.2023
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Collaborated with management to develop strategies for improving overall store operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
Team Member
Smoothie King
04.2022 - 09.2022
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
- Educated customers about the nutritional benefits of various ingredients, encouraging healthier choices.
- Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.
- Managed cash register transactions accurately while handling customer payments securely and efficiently.
- Participated in ongoing training to stay current on industry trends and best practices for smoothie making techniques.
- Ensured proper rotation of perishable ingredients to minimize waste while maintaining freshness for consumption.
- Adapted quickly to changes in protocols or recipes based on feedback from management or customers.
Education
High School Diploma -
Venice Senior High School
Venice, FL05.2022
Skills
- Safe Food Handling
- Food Running
- Beverage Preparation
- Guest Engagement
- Portion Control
- Conflict Resolution
- Customer service focus
Timeline
Server/Bartender
The Highlands Grill And Country Club
05.2023 - 03.2024
Shift Lead
Funky Fresh Boba Tea Co.
09.2022 - 05.2023
Team Member
Smoothie King
04.2022 - 09.2022
High School Diploma -
Venice Senior High School
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