Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marina Kott

Austin,TX

Summary

Detailed Client Service Associate known for having great organizational and interpersonal skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience

Work History

Supervisor/Dispatcher

Ace Commercial Cleaning
03.2023 - Current
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Developed strong relationships with vendors and suppliers to secure favorable terms for equipment maintenance contracts.
  • Oversaw inventory management processes to ensure availability of critical parts and supplies for field technicians at all times.
  • Managed scheduling of service calls, prioritizing urgent requests and maintaining optimal utilization of resources.
  • Responded to customer requests for products, services, and company information.

Lead Spa Attendant

Clínica de Estética Corpo Bueno
05.2022 - 03.2023
  • Responded to customer concerns and complaints professionally and promptly to resolve issues.
  • Disposed of spa trash, laundered dirty linens, restocked towels and kept spa premises clean and organized.
  • Employed CRM concepts to bolster customer satisfaction and support, driving store loyalty.
  • Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens.
  • Kept up-to-date on appointment availability and spa serviced and schedules to provide clients with accurate information and effective service.
  • Promoted target merchandise while assisting guests in identifying products to meet their unique needs.

Spa Attendant

Milk and Honey
01.2022 - 03.2022
  • Kept up with spa laundry and cleanliness making sure different spa robes/blankets/sandals were efficiently sanitized and put away nicely
  • Collected soiled linens and treated items correctly for proper cleaning, stocked closets with robes/sandals/ backup shampoos/conditioners, toilet paper, and more necessities. Maintained stocked bathrooms and lockers, correctly disinfecting areas through out the day
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

Portuguese/English Tutor

Figo Learning Center
11.2020 - 12.2021
  • Engaged students and made lessons entertaining to hold interest and encourage learning.
  • Addressed student learning needs through diverse teaching styles.
  • Coached students through challenging material with positive reinforcement and encouragement.
  • Built student confidence through positive reinforcement.
  • Developed handouts, study materials and quizzes.
  • Created and implemented individual lesson plans based on student learning styles.
  • Developed language acquisition curriculum based in speaking, reading, writing and auditory understanding of Portuguese.
  • Made learning fun and gave emotional support to struggling students(ages 5-9)

Receptionist

ATX Volume Lash and Brow
11.2019 - 04.2020
  • Scheduled and confirmed appointments.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Suggested membership programs for frequently returning customers.
  • Maintained a clean and sanitized spa reception/corridors/bathrooms/service room floors.

Security Expert

ADT Security
11.2018 - 09.2019
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Assessed feasibility of client security management systems.
  • Identified key areas that required better protective action in the customer’s security policy.
  • Analyzed data to identify potential problem areas and recommended solutions proactively.

Education

Esthetician License - Cosmetology

Paul Mitchell The School Austin
Austin, TX
11.2022

High School Diploma -

Mcneil High School
Austin, TX
11.2016

Skills

  • Stock Replenishment
  • Guest Relations
  • Janitorial Services
  • Corporate Standards
  • Reception Management
  • Reliable & Trustworthy
  • Conflict Resolution
  • Training & Development
  • Maintenance & Repair
  • Flexible Schedule
  • Organizational Skills

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Supervisor/Dispatcher

Ace Commercial Cleaning
03.2023 - Current

Lead Spa Attendant

Clínica de Estética Corpo Bueno
05.2022 - 03.2023

Spa Attendant

Milk and Honey
01.2022 - 03.2022

Portuguese/English Tutor

Figo Learning Center
11.2020 - 12.2021

Receptionist

ATX Volume Lash and Brow
11.2019 - 04.2020

Security Expert

ADT Security
11.2018 - 09.2019

High School Diploma -

Mcneil High School

Esthetician License - Cosmetology

Paul Mitchell The School Austin

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Marina Kott