Marina Leota-Askew
4601 E 18th St, Apt. 159, Vancouver,WA
Summary
A very highly organized individual who possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Able to adapt in a fast-paced environment to ensure all duties are completed.
Overview
10
10
years of professional experience
Work History
Lead Client Service Representative
Mountain View Veterinary Hospital
08.2022 - Current
- Input data to practice management software.
- Identify potential emergencies in person, and over the phone.
- Triage situations as they come in, either in hospital or phone calls.
- Handle multiple tasks at once and prioritize in appropriate order.
City Carrier Assistant
United States Postal Service, USPS
09.2020 - 08.2022
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Distributed mail on foot to residences and businesses, delivering to approximately 1500 customers per shift.
Credit Assistant Manager
Rent-A-Center
01.2019 - 09.2020
- Improved collection efficiency by coordinating with other departments to devise effective strategies for recovering outstanding debts.
- Managed filing system, entered data and completed other clerical tasks.
- De-escalate difficult situations when customers are upset via phone or in-person.
Server/Host
Buffalo Wild Wings
02.2016 - 11.2018
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Checkout Service Supervisor
Kmart, Sears Holding
04.2014 - 09.2018
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
Education
No Degree - Veterinary Technician
Penn Foster College
Scottsdale, AZ10.2025
High School Diploma -
Waianae High School
Waianae, HI05.2015
Skills
- Provider Relations
- Phone Etiquette
- 80 wpm Typing Speed
- De-Escalation Techniques
- Data Entry
- Customer Data Confidentiality
- Multi-line phone talent
Timeline
Lead Client Service Representative
Mountain View Veterinary Hospital
08.2022 - Current
City Carrier Assistant
United States Postal Service, USPS
09.2020 - 08.2022
Credit Assistant Manager
Rent-A-Center
01.2019 - 09.2020
Server/Host
Buffalo Wild Wings
02.2016 - 11.2018
Checkout Service Supervisor
Kmart, Sears Holding
04.2014 - 09.2018
No Degree - Veterinary Technician
Penn Foster College
High School Diploma -
Waianae High School
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