Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Marina Manda

Houston,TX
Marina Manda

Summary

Dynamic and goal-oriented professional with extensive experience in delivering exceptional customer service and managing high-volume customer interactions. Expert in offering tailored merchandise recommendations based on individual needs, enhancing the shopping experience. Skilled in creating visually appealing displays that effectively drive sales, while proficiently handling cash register transactions and maintaining accurate records. Motivated Sales Associate known for a proactive approach to sales, consistently driving revenue growth and improving the company’s presence in target markets. Recognized for outstanding sales performance and a commitment to delivering top-tier customer service.

Overview

2
years of professional experience

Work History

Walmart

Team Associate
05.2024 - 08.2024

Job overview

  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Learned all required tasks quickly to maximize performance.
  • Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Created appealing displays for routine arrangements and special promotions.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Assisted customers in selecting merchandise best suited to needs.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Monitored and verified merchandise for proper prices and labels.
  • Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
  • Utilized safety devices and procedures to protect personnel and equipment.

Windsor

Sales Associate
12.2022 - 08.2023

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.

Pink Box

Sales Associate
11.2022 - 02.2023

Job overview

  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Solved customer challenges by offering relevant products and services.

Forever 21

Sales Associate
02.2022 - 11.2022

Job overview

  • Maintained visual appeal to attract customer attention.
  • Ensured efficient processing of monetary exchanges within established protocols.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Handled issues with professionalism in high-stress environments.
  • Guided customers in finding products.
  • Created a welcoming atmosphere for all customers.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Trained new staff members on company policies and procedures.
  • Reduced customer wait times during peak hours.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Resolved inquiries regarding sizing details and accessories.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

University of Houston
Houston, TX

Bachelor from Psychology

Skills

  • Meeting facilitation
  • Decision-making capacity
  • Customer service
  • Problem-solving
  • Following instructions
  • Positive attitude
  • Teamwork and collaboration
  • Sales and marketing
  • Relationship building
  • Willingness to learn
  • Adaptability and flexibility
  • Advanced language ability
  • Fast-thinking

Languages

French
Native or Bilingual
Spanish
Full Professional

Timeline

Team Associate

Walmart
05.2024 - 08.2024

Sales Associate

Windsor
12.2022 - 08.2023

Sales Associate

Pink Box
11.2022 - 02.2023

Sales Associate

Forever 21
02.2022 - 11.2022

University of Houston

Bachelor from Psychology

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Marina Manda