MARINA MANKARIOUS
Fort Worth,Texas
Summary
Customer-focused professional experienced in airport passenger services, international airlines, retail, and hospitality. Delivered exceptional service and maintained calm in high-pressure environments through effective communication and problem-solving skills. Committed to enhancing customer satisfaction and loyalty while pursuing a nursing degree.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Passenger Service Agent (PSA)
Cathay Pacific
DFW Airport
2026.08 - Current
- Provide customer service and passenger assistance for international travelers.
- Assist passengers with questions, concerns, and travel-related needs.
- Maintain professionalism and patience while working in a busy airport environment.
- Communicate effectively with passengers and coworkers.
- Support airline operations while ensuring a positive customer experience.
Passenger Service Agent (PSA)
Air France
DFW Airport
2026.07 - Current
- Assist passengers with airport and airline-related customer service needs.
- Provide professional and efficient service in a fast-paced airport environment.
- Communicate clearly with passengers and team members.
- Handle challenging customer situations calmly and professionally.
- Help ensure passengers have a smooth and positive travel experience.
Party Host
Urban Air Adventure Park
2024.01 - 2026.01
- Hosted parties and events, enhancing guest enjoyment and satisfaction.
- Delivered excellent customer service, fostering positive experiences for guests and families.
- Managed diverse responsibilities efficiently in a fast-paced environment.
- Communicated effectively with customers and coworkers.
- Resolved customer concerns professionally and patiently.
Sales Associate
Duty Free
DFW Airport
2023.01 - 2024.01
- Assisted customers with purchases and provided excellent customer service.
- Operated in a busy retail setting at the airport.
- Communicated with customers from diverse backgrounds.
- Maintained a professional and welcoming attitude.
- Assisted with sales, customer questions, and daily store operations.
Education
High School Diploma -
Fossil Ridge High School
Fort Worth, TX 2026.08 - 2026.09
Nursing Student - Nursing
The University of Texas At Arlington
Arlington, TX 2026.08 - 2026.09
Skills
- Customer Service
- Passenger Assistance
- Airport Operations
- Communication
- Conflict Resolution
- Patience
- Professionalism
- Handling Difficult Customers
- Calm Under Pressure
- Teamwork
- Multitasking
- Problem Solving
Certification
CPR Certified
Timeline
High School Diploma -
Fossil Ridge High School
2026.08 - 2026.09
Nursing Student - Nursing
The University of Texas At Arlington
2026.08 - 2026.09
Passenger Service Agent (PSA)
Cathay Pacific
2026.08 - Current
Passenger Service Agent (PSA)
Air France
2026.07 - Current
Party Host
Urban Air Adventure Park
2024.01 - 2026.01
Sales Associate
Duty Free
2023.01 - 2024.01