Marina Manning
Atlanta,GA
Summary
Experienced Senior Sales & Education Manager with a strong background in staff development, process improvement, and performance management. Skilled in curriculum design and adept at leading teams to deliver exceptional customer service training. Confident and organized training leader with a track record of educating individuals at different skill levels.
Overview
13
13
years of professional experience
Work History
Senior Education Manager
Bluemercury, Inc.
03.2022 - 03.2024
- Create customized in-store strategy to achieve sales and any additional KPIs in the territory through partnership with District Managers and store leadership teams
- Prioritize proprietary brands education through new hire training
- Mobilize a talented team of individuals in advance initial program launches, creating a collaborative and caring culture of high performers
- Integrate selling skills, services, and additional company initiatives (as needed) in all brand trainings which include and are not limited to in-store Sales & Education visits and events, internal and external brand marketing on-site activations, digital formats
- Led and executed New Store Opening Trainings across the nation
- Designed and implemented educational content and training program
- Work closely with internal and external counterparts in Marketing, Loyalty, Digital, and IT to efficiently produce high value outcomes
- Facilitated field training new brand launches and events
- Spearhead education & event strategy, owning the concept and creation of all education materials.
Regional Manager
Bluemercury, Inc.
03.2018 - 03.2022
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Established and maintained operational standards for 15 locations.
District Manager
Bluemercury, Inc.
03.2017 - 03.2018
- Led the push toward selling through coaching and recognition
- Developed strategic plans to grow daily business and execute sales goals
- Trained sales team in product knowledge, service and selling, event execution, and artistry techniques
- Ensured visual, inventory, and operational standards were met through meticulous visual merchandising
- Delivered one-on-one coaching to elevate team members' confidence and selling techniques.
Business Manager
Nordstrom
02.2015 - 03.2017
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Maintained accurate inventory and sales records for department.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Managed team of 40 associates in cosmetics department to achieve and maintain highest standards of customer service.
Flagship Store Director
Fresh, Inc.
02.2013 - 02.2015
- Met and exceeded store sales goals through efficient management of sales staff and all operational aspects
- Built strong customer relationships and maintained high client retention
- Ensured accuracy of promotional presentation; communicated advertising and sales information to associates
- Recruited new hires and facilitated on-boarding process
- Created associates' schedules, reviewed payroll, and administered weekly touch base reviews
- Planned and coordinated exclusive private monthly spa events.
Executive Education Manager
Macys, Inc.
02.2011 - 02.2013
- Exceeded sales goals through executing Macy's initiatives
- Led a team of 16 people individually, coaching each person in their talents
- Strengthened attendance and weekend hours compliance among staff
- Coached associates to deliver consistent selling behaviors
- Maximized sales and customer loyalty through customer relationship manager, My Client
- Promoted a creative environment that allowed each person to explore various growth opportunities.
Education
AS in Marketing -
Southern New Hampshire University
Pro Make-Up Artistry Certification -
Make-Up Designory (MUD)
Master Cosmetology License -
Bellus Academy
Skills
- Service Improvements
- Recruiting and interviewing
- Relationship Management
- Staff Development
Timeline
Senior Education Manager
Bluemercury, Inc.
03.2022 - 03.2024
Regional Manager
Bluemercury, Inc.
03.2018 - 03.2022
District Manager
Bluemercury, Inc.
03.2017 - 03.2018
Business Manager
Nordstrom
02.2015 - 03.2017
Flagship Store Director
Fresh, Inc.
02.2013 - 02.2015
Executive Education Manager
Macys, Inc.
02.2011 - 02.2013
Pro Make-Up Artistry Certification -
Make-Up Designory (MUD)
Master Cosmetology License -
Bellus Academy
AS in Marketing -
Southern New Hampshire University
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