Marina Marinez
LABELLE,FL
Summary
Dynamic professional with a proven track record at Gatekeepers Construction Group LLC, adept in prioritizing calls and schedule management. Excels in organizational skills and multitasking, enhancing customer service and dispatch recordkeeping efficiency. Fluent in bilingual communication, consistently achieving positive outcomes in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Dispatcher/Receptionist
Gatekeepers Construction Group LLC
LaBelle, FL
06.2023 - Current
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Directed dispatching, routing, and tracking of all fleet vehicles.
- Answered phone calls and responded to customer emails.
- Managed customer accounts and invoicing.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Made daily deposits.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Waitress
Beef 'O' Brady's
LaBelle, FL
01.2020 - 12.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Waitress
Lozanos Mexican Restaurant
Immokalee, FL
02.2010 - 07.2018
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Used cash registers and credit card machines to cash out customers.
Pharmacy Assistant
J&J Pharmacy
LaBelle, FL
12.2007 - 03.2009
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Verified patient information to correctly dispense medications.
- Organized pharmacy area to maintain clean and orderly environment.
Receptionist
Riverdale Dental Associates
LaBelle, FL
08.2005 - 12.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with patients, and updated patients records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients.
- Scheduled customer appointments and managed customer database.
- Developed and maintained positive relationships with patients and colleagues.
- Verified insurance.
- Assisted with basic tasks such as filing, data entry, and anything that needed to done.
Education
Labelle High School
Labelle, FL2005
Skills
- Prioritizing calls
- Schedule Management
- Organizational Skills
- Multitasking
- Verbal Communication
- Dispatch Recordkeeping
- Multitasking Abilities
- Active Listening
- Customer Service
- Bilingual
Timeline
Dispatcher/Receptionist
Gatekeepers Construction Group LLC
06.2023 - Current
Waitress
Beef 'O' Brady's
01.2020 - 12.2022
Waitress
Lozanos Mexican Restaurant
02.2010 - 07.2018
Pharmacy Assistant
J&J Pharmacy
12.2007 - 03.2009
Receptionist
Riverdale Dental Associates
08.2005 - 12.2006
Labelle High School