Marina Marquez
Jacksonville
Summary
Dynamic Health Unit Coordinator with proven expertise at Baptist Medical Center South, excelling in records management and workflow coordination. Enhanced patient satisfaction through effective communication and critical thinking, while training staff to improve operational efficiency. Committed to professionalism and ethics, ensuring compliance with regulations and delivering exceptional patient care. And as Team work, I help all the nurses with the early lab draw to facilitated the early care of the patient and early and safe D/c home.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator/Certified Phlebotomy Technician
Baptist Medical Center South
01.2019 - 08.2025
- Coordinated patient admissions, transfers, and discharges to streamline unit workflow.
- Managed electronic health records to ensure accuracy and confidentiality of patient information.
- Scheduled appointments and procedures to optimize staff utilization and patient care efficiency.
- Collaborated with healthcare team to facilitate effective communication and enhance patient experience.
- Trained new staff on operational procedures and best practices for health unit coordination.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Supported patient discharge process, ensuring timely and organized transition from hospital to home care or rehabilitation facilities.
- Enhanced inter-departmental communication by serving as liaison between health unit and other hospital departments, ensuring cohesive patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Collaborated with store manager to maintain daily operations.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Phlebotomist Technician
Baptist Medical Center South
02.2017 - 09.2019
- Collected blood samples from patients using venipuncture and capillary techniques.
- Ensured compliance with safety protocols and infection control procedures in all phlebotomy practices.
- Trained and mentored junior staff on proper blood collection techniques and patient interaction.
- Collaborated with healthcare teams to streamline patient flow and reduce wait times for procedures.
- Maintained laboratory equipment and supplies, ensuring readiness for efficient operations at all times.
- Implemented quality control measures to enhance accuracy of specimen labeling and documentation processes.
- Resolved patient inquiries and concerns, ensuring a positive experience during blood collection procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
- Maintained a clean and safe work environment, adhering to infection control policies and procedures.
- Contributed to increased clinic efficiency by maintaining an organized inventory of phlebotomy supplies and equipment.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Mitigated risk factors within the lab setting by strictly adhering to OSHA regulations regarding biohazardous waste disposal.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Certified Nursing Assistant/Phlebotomist
Baptist Medical Center South
05.2008 - 04.2016
- Assisted patients with daily living activities, enhancing comfort and promoting independence.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Collaborated with healthcare team to develop personalized care plans for patients.
- Educated patients and families on health management, improving overall understanding of treatment options.
- Trained new staff on best practices in patient care and safety protocols, fostering a supportive work environment.
- Maintained cleanliness and safety standards in patient care areas to prevent infection.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained sterile environment and equipment, following infection control guidelines to minimize contamination risks.
- Processed specimens for laboratory testing, adhering to established protocols for accuracy and reliability.
- Monitored inventory levels of phlebotomy supplies, ensuring availability while reducing waste through effective resource management.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Mitigated risk factors within the lab setting by strictly adhering to OSHA regulations regarding biohazardous waste disposal.
- Promoted a positive atmosphere within the workplace through active participation in staff meetings and team-building activities.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified proper storage and transportation of specimens to laboratories.
CNA
Saint Mary's Hospital
03.2000 - 04.2008
- Provided compassionate care to patients, assisting with daily living activities and personal hygiene.
- Monitored vital signs, reporting changes to nursing staff for timely intervention.
- Assisted in patient mobility, ensuring safety during transfers and ambulation.
- Maintained accurate patient records, documenting observations and care provided.
Education
Certificate -
National Phlebotomy Association
Waterbury, CT06-2006
Certificate - Certified Nurses Assistant
Department of Health Division
Waterbury, CT01-1996
High School Diploma -
Eugenio Maria De Hostos
Mayaguez,05-1985
Skills
- Records management
- Critical thinking
- Professionalism and ethics
- Patient registration
- Supply restocking
- Workflow coordination
Certification
- Certified Nurses Assistant CNA#165259
- Phlebotomy technician (CPI number: 20-0654Y06) National Phlebotomy Association.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Health Unit Coordinator/Certified Phlebotomy Technician
Baptist Medical Center South
01.2019 - 08.2025
Phlebotomist Technician
Baptist Medical Center South
02.2017 - 09.2019
Certified Nursing Assistant/Phlebotomist
Baptist Medical Center South
05.2008 - 04.2016
CNA
Saint Mary's Hospital
03.2000 - 04.2008
Certificate -
National Phlebotomy Association
Certificate - Certified Nurses Assistant
Department of Health Division
High School Diploma -
Eugenio Maria De Hostos
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