Marina Martinez
2018 Lamar Dr Pasadena
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Cashier
Bath & Body Works
12.2023 - 12.2024
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
Bilingual CSR
RIA
03.2023 - 12.2023
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
PLS Check Cashier
07.2021 - 01.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained staff on operating procedures and company services.
- Educated customers about billing, payment processing and support policies and procedures.
- While working here I larned how to mess with computers.
CSR
MetroPcs
10.2019 - 07.2020
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Passionate about learning and committed to continual improvement.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Waitress
Ihop
02.2017 - 05.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Education
GED -
Harris Deparment Of Education
Houston 03-2025
Skills
- Drawer balancing
- Returns processing
- Product restocking
- Retail merchandising
- Cash register systems
- Point-of-sale system
- POS system operations
- Currency counting
- Inventory management
- Cash handling
- Identification checks
- Cash handling and management
- Time management skills
- Customer service excellence
- Sales transactions
- Online orders preparation
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 14 staff members.
- Promoted to team leader after only 3 months for exceptional performance.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Fashion and Style
- I enjoy cooking for friends and family gatherings
- I participate in low-impact exercises to strengthen core muscles
- Volunteering
- Watching Movies and TV Shows
- Music
- Getting involved in local advocacy groups to promote positive change in the community
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- I participate in a variety of outdoor recreational activities
- Reading
- DIY and Home Improvement
- I like looking at the stars and learning about constellations
- Youth mentor, providing guidance and support to empower the next generation of leaders
Timeline
Cashier
Bath & Body Works
12.2023 - 12.2024
Bilingual CSR
RIA
03.2023 - 12.2023
Customer Service Representative
PLS Check Cashier
07.2021 - 01.2023
CSR
MetroPcs
10.2019 - 07.2020
Waitress
Ihop
02.2017 - 05.2019
GED -
Harris Deparment Of Education
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