Summary
Overview
Work History
Education
Skills
Education and Training
Personal Information
Timeline
Generic

Marina Martinez

Victorville,CA

Summary

Dynamic Shift Lead Manager at Taco Bell with a proven track record in enhancing operational efficiency and team performance. Skilled in employee training and payroll administration, I excel in problem resolution and data analysis, driving productivity and compliance. Committed to fostering a collaborative environment that achieves organizational goals.

Overview

6
6
years of professional experience

Work History

Shift Lead Manager

Taco Bell
Riverside, CA
08.2021 - 05.2023
  • Developed strategies to improve operational efficiency and productivity.
  • Maintained accurate records of employee attendance and payroll data.
  • Organized workflow by studying production schedules and estimating worker hour requirements.
  • Ensured compliance with all safety regulations during shifts.
  • Conducted regular meetings with staff to discuss progress towards goals.
  • Trained new employees on procedures, policies, and job functions.
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Prepared reports detailing shift activity and presented them to management.
  • Inspected equipment before use to ensure it was functioning properly.

Call Agent

At Work Personnel
Riverside , CA
01.2021 - 12.2022
  • Help clients who are struggling with debt and need resources to help them out.
  • Helped clients who want to buy a house and get a mortgage, and let them know what options they have.

  • Resolved customer issues using problem-solving skills.
  • Updated customer information in the CRM system.
  • Maintained accurate records of customer interactions and transactions.

Cahier/Cook

Pielogy
Riverside, CA
10.2021 - 05.2022
  • Monitored stock levels of food items and ordered more when necessary.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Resolved customer complaints regarding food quality or services provided.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Organized storage areas for efficient usage of space.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Ordered supplies as needed for the kitchen.

Cashier/Cook

KFC
Fullerton, CA
07.2017 - 03.2018
  • Took customers' orders and packed their orders.
  • Clean the lobby, and clean the restrooms.
  • Repeat customers' orders make sure their order is correct.
  • Always greet customers as they walk into the store, and when they leave, say thank you, and have a nice day.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.

Education

High School Diploma -

Troy High School
05-2013

Skills

  • Operational efficiency
  • Employee training
  • Payroll administration
  • Workflow organization
  • Safety compliance
  • Team management
  • Performance reporting
  • Problem resolution
  • Customer service
  • Time management
  • Data analysis
  • Conflict resolution
  • Team leadership

Education and Training

other

Personal Information

Timeline

Cahier/Cook

Pielogy
10.2021 - 05.2022

Shift Lead Manager

Taco Bell
08.2021 - 05.2023

Call Agent

At Work Personnel
01.2021 - 12.2022

Cashier/Cook

KFC
07.2017 - 03.2018

High School Diploma -

Troy High School

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