Marina McCarthy
Greentown,PA
Summary
I am a recent psychology graduate from Capella University, where I gained a strong understanding of human behavior, communication, and supportive care. Through my work as a home care assistant, I’ve gained hands-on experience supporting clients emotionally, collaborating with families, and adapting care to individual needs. I’m excited to bring these skills into roles that focus on helping people and making a positive impact.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Home care assistant
Shannon Brooks
Greentown, Pennsylvania
01.2017 - Current
- Assisted clients with medication reminders and monitored overall well‑being
- Built trusting relationships through consistent communication and emotional support
- Collaborated with families and healthcare providers to support individualized care plans
- Helped clients manage appointments and transportation
- Encouraged mobility and independence through guided exercises
Shift lead
Dunkin
Hawley, Pennsylvania
01.2016 - 11.2016
- Led and supervised shift teams to ensure smooth operations
- Managed inventory levels and communicated supply needs
- Resolved escalated customer issues to maintain satisfaction
- Trained and supported new employees on procedures and service standards
- Kept accurate shift records, including attendance and incident reports
Customer Service Associate
Boscov's
Scranton, Pennsylvania
07.2012 - 09.2013
- Improved customer satisfaction through teamwork and strong communication
- Helped train new associates on service standards
- Resolved customer issues professionally and effectively
- Managed high‑volume interactions with a positive attitude
Education
Bachelor's Degree - General Psychology
Capella University
Minneapolis, Minnesota12-2025
Highschool Diploma -
Wallenpaupack
Hawley, Pennsylvania06.2011
Skills
- Team Leadership
- Conflict Resolution
- Communication Skills
- Interpersonal Skills
- Adaptability
- Customer Service
- Team Collaboration
- Attention to Detail
- Microsoft Word
- PowerPoint
- Excel
- JASP
- Teams
Certification
- CPR Certification - American Red Cross
- CITI Program - Human Subjects Research
- Capella University Dean's List
- Capella University Honors Society
Timeline
Home care assistant
Shannon Brooks
01.2017 - Current
Shift lead
Dunkin
01.2016 - 11.2016
Customer Service Associate
Boscov's
07.2012 - 09.2013
Bachelor's Degree - General Psychology
Capella University
Highschool Diploma -
Wallenpaupack