Marina McDonald
Oklahoma City
Summary
Strategic professional in human resources management, known for high productivity and efficiency in task completion. Possess specialized skills in employee relations, compliance with labor laws. Excel in communication, leadership, and problem-solving to enhance organizational effectiveness. Enthusiastic client services professional with strong background directly interfacing with industry customers. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
3
3
years of professional experience
Work History
HR Specialist
U.S ARMY
Lawton
07.2021 - 12.2024
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Created training materials for new hires and provided orientation sessions.
- Assisted in developing policies and procedures for the Human Resources Department.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Maintained employee records in compliance with federal and state laws, ensuring accuracy and confidentiality.
- Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Developed metrics and reports to analyze HR effectiveness and identify areas for improvement.
- Partnered with senior HR team to communicate company standards and policies.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Scheduled or conducted new employee orientations.
- Prepared or maintained employment records using human resources management system software.
- Analyzed employment-related data and prepared reports.
- Interpreted and explained human resources policies, procedures or regulations.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
Education
CNA Licence -
Davis Tech
Clearfield, UT09-2019
High School Diploma -
G.O.A.L Academy
Aurora, CO06-2019
Bachelor of Arts - Human Resources Management
Liberty University
Lynchburg, VASkills
- Applicant tracking system
- Employee relations
- Policy development
- Data analysis
- Training coordination
- Customer service
- Record keeping
- Conflict resolution
- Communication skills
- Personnel engagement
- Customer relations
Timeline
HR Specialist
U.S ARMY
07.2021 - 12.2024
CNA Licence -
Davis Tech
High School Diploma -
G.O.A.L Academy
Bachelor of Arts - Human Resources Management
Liberty University
Similar Profiles
Journey SmileyJourney Smiley
Department Supervisor at U.S ArmyDepartment Supervisor at U.S Army
Azucena RamirezAzucena Ramirez
Combat Medic at U.S ArmyCombat Medic at U.S Army
Daniel StudentDaniel Student
Generator Technician at U.S ArmyGenerator Technician at U.S Army
Lakeitra ColemanLakeitra Coleman
Liason Officer/ Seargeant of the Guard at U.S ArmyLiason Officer/ Seargeant of the Guard at U.S Army
Diana M BettencourtDiana M Bettencourt
Inbound Stower at AmazonInbound Stower at Amazon